It does depend on the warranty a lot. I know IBM/Lenovo have CRU vs FRU,
CRU = customer replaceable unit. If you want a tech for CRUs also, you
pay for the upgrade. That being said, in the business lines(Think
branded products and SystemX servers) they are pretty willing to send a
tech in the last few years, to the point where they're actually pushing
to send one sometimes.
Usually I only want a tech if it's a motherboard replacement / would be
a LOT of work to swap a part.
As usual, there's a reason there are so many warranty / service contract
options - of course most people don't understand what the "base /
cheapest" option really means. And it's not like the order sites really
explain what the upgrades mean except for time in most cases. They
certainly don't put up blinking text "Cheapest option means YOU have to
replace a bad part in many cases"...
James Pulver
CLASSE Computer Group
Cornell University
On 05/03/2017 07:33 PM, J- P wrote:
So one of my friends asks me to check the laptop,, turns out the hard
drive is bad I see its under warranty , I call dell explain the
situation and they send we'll send you the drive so you can replace it-
I said, no its under warranty send a box so she can send it back, they
said "but since you are technically savvy can you do it" I said NO, she
paid for your product with your warranty thus you are responsible,
and they said but you are able to do this, I replied THATS NOT THE
POINT, if I do a repair for a client and something goes wrong I don't
tell then "I'll send you the part, you replace it" I did the work, they
paid for it hence its MY RESPONSIBILITY not the clients.
what nerve , I mean REALLY?
finally after 15 minutes of arguing they agreed to send the box-
Jean-Paul Natola
