I've swapped hard drives in a consumer laptop, recently. Well 6 to be honest. Only one of them was fairly easy, the rest all required a significant amount of disassembly of the case. If it's a warranty replacement and not time sensitive, I'd send it in. On Thu, May 4, 2017 at 2:24 PM James M. Pulver <[email protected]> wrote:
> It does depend on the warranty a lot. I know IBM/Lenovo have CRU vs FRU, > CRU = customer replaceable unit. If you want a tech for CRUs also, you > pay for the upgrade. That being said, in the business lines(Think > branded products and SystemX servers) they are pretty willing to send a > tech in the last few years, to the point where they're actually pushing > to send one sometimes. > > Usually I only want a tech if it's a motherboard replacement / would be > a LOT of work to swap a part. > > As usual, there's a reason there are so many warranty / service contract > options - of course most people don't understand what the "base / > cheapest" option really means. And it's not like the order sites really > explain what the upgrades mean except for time in most cases. They > certainly don't put up blinking text "Cheapest option means YOU have to > replace a bad part in many cases"... > > James Pulver > CLASSE Computer Group > Cornell University > > On 05/03/2017 07:33 PM, J- P wrote: > > So one of my friends asks me to check the laptop,, turns out the hard > > drive is bad I see its under warranty , I call dell explain the > > situation and they send we'll send you the drive so you can replace it- > > I said, no its under warranty send a box so she can send it back, they > > said "but since you are technically savvy can you do it" I said NO, she > > paid for your product with your warranty thus you are responsible, > > > > and they said but you are able to do this, I replied THATS NOT THE > > POINT, if I do a repair for a client and something goes wrong I don't > > tell then "I'll send you the part, you replace it" I did the work, they > > paid for it hence its MY RESPONSIBILITY not the clients. > > > > > > what nerve , I mean REALLY? > > > > > > > > finally after 15 minutes of arguing they agreed to send the box- > > > > > > > > Jean-Paul Natola > > > > >
