RE: Trend Tech support?

[Chris Bodnar]

Thanks Evan, that helps a lot. Did you try to do a reinstall first without uninstalling? Lots of strange stuff there.   I appreciate it.     Chris Bodnar The Lehigh Group 610-966-9702 X:134   -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED]] Sent: Wednesday, September 19, 2001 3:32 PM To: NT System Admin Issues Subject: RE: Trend Tech support?   Haven’t tried to contact them lately, and I’m not sure if this will help you, but I just did a reinstall of my Officescan server yesterday. It wasn’t too bad – easy, actually. You back up the HTTDB and LOG directories, uninstall the Officescan server, then reinstall it, and replace the new HTTDB and LOG directories with the backed up ones – voila – all of your clients appear (you can also use ipxfer.exe in the client login script to get them associated with the server again if they don’t reappear).   There was a Trend knowledgebase article on their site, but I can’t think of it offhand. If you do a search for the Officescan product, with “reinstall” as a keyword, you’ll find it… something about “Reinstalling the Officescan server”.   HTH,   Evan     -----Original Message----- From: Chris Bodnar [mailto:[EMAIL PROTECTED]] Sent: Wednesday, September 19, 2001 3:27 PM To: NT System Admin Issues Subject: Trend Tech support?   Has anyone been able to get through to Trend’s Tech Support line?   The only machine on our network that was hit was the OfficeScan server. I think we have it under control, but I really want to talk to Tech Support about a reinstall, and can’t get through.   Anyone else in a similar situation?       Chris Bodnar The Lehigh Group 610-966-9702 X:134   http://www.sunbelt-software.com/ntsysadmin_list_charter.htm http://www.sunbelt-software.com/ntsysadmin_list_charter.htm http://www.sunbelt-software.com/ntsysadmin_list_charter.htm