----- Original Message -----
Sent: Thursday, September 20, 2001 5:43
PM
Subject: NAV service for Exchange not
starting
Exchange srvr (ever since the virus attacked
it....now cleaned but with these residual side-effects) in Services, the
NAV service for exchange is not starting. The startup is
automatic.....when I try starting it I get: "Could not start the NAV for
Microsoft Exchange service. Error 2182: The requested service has
already started"(present status).....I had repaired this server's infected
files and checked the registry settings instructed from a document relating to
error 2182 and another found in my Event Viewer error # 2140 "NAV service for
Exchange not starting" the event viewer contradicts the Services
error.
To give you the whole picture I add these
facts:
1. this exchange server
was infected with the nimb..virus and was scanned; some repaired files, some
quarantened files....replaced and now is clean.
2. Event ID# 7000 "The NAV for microsoft
exchange service failed to start due to : The system can not find the file
specified" (Which now is resolved because that file was quarantened and
replaced/cleaned one...now ok. (this event occurred sept
18th)
3.symantec knowledge_base error for 2140
"Service could not start NAV for exchange..." points me to registry keys to
check for editing ServerAddress name and IP but these have been checked and
are correct...rule that out.
4.this exchange mail server is working fine (no
hiccups yet other than the NAV failing to start) The NAV had been
working well on this exchange server and it stops viruses from entering the
mailboxes and spreading....but right now, this NAV service is down since the
virus attacked it via the IIS....which is now clean.
I know many SysAdmins are still cleaning up the
pieces right now, tending to their own networks as I am, but for those who are
out there, not infected and may have the solution to this... I greatly
appreciate and thank you in advance for any advice on this matter.
THANKS
http://www.sunbelt-software.com/ntsysadmin_list_charter.htm
http://www.sunbelt-software.com/ntsysadmin_list_charter.htm