RE: NAV service for Exchange not starting

[Terry Manolakos]

Title: NAV service for Exchange not starting

I've been up about 36hrs no sleep since the virus attack....I overlooked checking the processes in task manager.....I see several processes that may be NAV related though not sure....they're: NaveSrv.* Nave.*   is this the NAV I'm looking for?  BTW, Norton's Gold support line is so busy, I don't even get a chance to be placed on Hold!  This list is very appreciated.  -----Original Message----- From: Rob Wilcox [mailto:[EMAIL PROTECTED]] Sent: Thursday, September 20, 2001 1:45 PM To: NT System Admin Issues Subject: Re: NAV service for Exchange not starting Hi Terry,   Have you looked in task manager to see if the NAV processes are running ?  If they are kill them (end task), and then start the service.. That should give you a clean start up... ? Thanks   Rob ----- Original Message ----- From: Terry Manolakos To: NT System Admin Issues Sent: Thursday, September 20, 2001 5:43 PM Subject: NAV service for Exchange not starting Exchange srvr (ever since the virus attacked it....now cleaned but with these residual side-effects) in Services, the NAV service for exchange is not starting. The startup is automatic.....when I try starting it I get:  "Could not start the NAV for Microsoft Exchange service.  Error 2182: The requested service has already started"(present status).....I had repaired this server's infected files and checked the registry settings instructed from a document relating to error 2182 and another found in my Event Viewer error # 2140 "NAV service for Exchange not starting"   the event viewer contradicts the Services error.        To give you the whole picture I add these facts: 1.  this exchange server was infected with the nimb..virus and was scanned; some repaired files, some quarantened files....replaced and now is clean. 2. Event ID# 7000 "The NAV for microsoft exchange service failed to start due to : The system can not find the file specified"  (Which now is resolved because that file was quarantened and replaced/cleaned one...now ok.  (this event occurred sept 18th) 3.symantec knowledge_base error for 2140 "Service could not start NAV for exchange..." points me to registry keys to check for editing ServerAddress name and IP but these have been checked and are correct...rule that out. 4.this exchange mail server is working fine (no hiccups yet other than the NAV failing to start)  The NAV had been working well on this exchange server and it stops viruses from entering the mailboxes and spreading....but right now, this NAV service is down since the virus attacked it via the IIS....which is now clean. I know many SysAdmins are still cleaning up the pieces right now, tending to their own networks as I am, but for those who are out there, not infected and may have the solution to this... I greatly appreciate and thank you in advance for any advice on this matter.  THANKS Terry Manolakos   http://www.sunbelt-software.com/ntsysadmin_list_charter.htm http://www.sunbelt-software.com/ntsysadmin_list_charter.htm http://www.sunbelt-software.com/ntsysadmin_list_charter.htm