It would likely take more time to explain the layout of our infrastructure than anyone cares to read. :)
But yes and no...our team supports AD,Exchange,BES,OCS/Lync, ADFS, and RMS services for member firms withing the organization around the world that have either a small or no IT within their firm. Other larger firms maintain their own IT and infrastructure however we are the Enterprise Admins for the 7 forests we maintain. That totals up to, at last check 264, 382 mailboxes and approximately the same number of users... I should say that our team has headcount for 8 engineers and a manager. At present we have 4.5 engineers, and 1.5 managers. And presently 2 are on PTO. So, if anyone wonders why I rarely post...now you know. - WJR On Tue, Aug 23, 2011 at 14:37, John Hornbuckle < [email protected]> wrote: > Good heavens… When you refer to your team, do you mean your entire IT > department? That couldn’t possibly be right, could it?**** > > ** ** > > Our team of 4 is the whole IT department. 500 employees and 3,000 students, > although the students are easy.**** > > ** ** > > We do standardize heavily here, even being small-ish.**** > > ** ** > > ** ** > > *From:* William Robbins [mailto:[email protected]] > *Sent:* Tuesday, August 23, 2011 3:22 PM > > *To:* NT System Admin Issues > *Subject:* Re: Apple newbie - iPad remote access to server shares**** > > ** ** > > Fair enough. **** > > ** ** > > Differences in scale and business we're in I imagine. We have only 8 folks > on my team tending to the needs of well over 250,000 users. We have to > understand the business, but we don't have to accept their individual > definitions of their "needs." **** > > ** ** > > But as I mentioned we have differing perspectives due to scale.**** > > > - WJR > > **** > > On Tue, Aug 23, 2011 at 13:54, John Hornbuckle < > [email protected]> wrote:**** > > We have 500 employees. There are four of us in my department. We cannot > possibly know all of their unique, individual needs. None of us has ever > been a principal, or a teacher, or a lunchroom lady, or a janitor, or a > secretary, or any of the other countless positions that exist. The only way > to know what they all need—at a low level—is to work in those positions, or > to spend quite a bit of time working very closely with the people who do. > More time than we could ever hope to spend.**** > > **** > > End-users generally can’t speak the language of technology, but that > doesn’t mean they can’t voice their needs. If they express those needs > (e.g., “I wish there were a way to…”), we can then research ways that > technology can meet them.**** > > **** > > There’s generally a flow of information from the bottom up… A lunchroom > manager might report a need to the Food Services Coordinator, who might then > come to us. Or a teacher might report a need to a principal, and the > principal comes to us. But can we communicate directly with all of the end > users at a level requisite for having a deep understand of their needs? No. > **** > > **** > > **** > > John**** > > **** > > **** > > **** > > *From:* William Robbins [mailto:[email protected]] > *Sent:* Tuesday, August 23, 2011 2:43 PM > > *To:* NT System Admin Issues > *Subject:* Re: Apple newbie - iPad remote access to server shares > **** > > **** > > *"And the best people to determine the needs of users are the users > themselves. We don't have a crystal ball, nor do we--or could we--understand > the minutiae of their jobs"* > **** > > **** > > I doubt I'm the only one here who will disagree with this, but the reason > for our positions is precisely because the users can't equate their > technology needs. The last thing I need is to come in one day to 250K > different pieces of technology to support...some users like Lotus Notes > for example and would want me to dump Exchange.**** > > **** > > YMMV**** > > * > * - WJR**** > > On Tue, Aug 23, 2011 at 13:32, John Hornbuckle < > [email protected]> wrote:**** > > We provide high-level leadership, and make recommendations at a broad > level. With limited resources, we focus on what gets us the most bang for > the buck. We can only investigate a technology if it will impact enough > users to justify the time/money spent doing it. > > . > > > John**** > > > > > > > -----Original Message----- > From: Michael White [mailto:[email protected]] > Sent: Tuesday, August 23, 2011 2:00 PM > To: NT System Admin Issues > Subject: Re: Apple newbie - iPad remote access to server shares > > > At this point, I'd settle for ANY reason other than "but all the cool > > people have an iPad!" :-) > > Why wait for others to tell you what reasons they could use the devices. > As IT Pros, I believe it is part of our job to have the foresight and > leadership to be able to introduce new technology within our organizations > and how it can be used by our users. > > > As far as the concern that there are not the apps or tools to be able to > support them; how about building them? Sounds to me that there is a great > opportunity for some developer on this list to create a set of tools and, > potentially make some money. > > Michael. > > -- > -- > Michael S. White > [email protected] > > > ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ > ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~ > > --- > To manage subscriptions click here: > http://lyris.sunbelt-software.com/read/my_forums/ > or send an email to [email protected] > with the body: unsubscribe ntsysadmin**** > > **** > > ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ > ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~ > > --- > To manage subscriptions click here: > http://lyris.sunbelt-software.com/read/my_forums/ > or send an email to [email protected] > with the body: unsubscribe ntsysadmin**** > > ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ > ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~ > > --- > To manage subscriptions click here: > http://lyris.sunbelt-software.com/read/my_forums/ > or send an email to [email protected] > with the body: unsubscribe ntsysadmin**** > > ** ** > > ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ > ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~ > > --- > To manage subscriptions click here: > http://lyris.sunbelt-software.com/read/my_forums/ > or send an email to [email protected] > with the body: unsubscribe ntsysadmin**** > > ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ > ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~ > > --- > To manage subscriptions click here: > http://lyris.sunbelt-software.com/read/my_forums/ > or send an email to [email protected] > with the body: unsubscribe ntsysadmin > ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~ --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to [email protected] with the body: unsubscribe ntsysadmin
