I was told he has taken his laptop across the street to another place's network, and from there he can use the java app without problem during peak times.
Original Message: ----------------- From: Kennedy, Jim [email protected] Date: Wed, 5 Oct 2011 16:07:17 -0400 To: [email protected] Subject: RE: strange hosted app issue Still worth trying Paul's idea. Peak hours for you are also probably peak hours for the hosted app. So get a client as close to your router as you can during peak hours to see if it is an issue on your network. Also take a laptop down the street to Starbucks.....that might help eliminate an issue at your ISP or your ISP's routing to the hosted app. -----Original Message----- From: [email protected] [mailto:[email protected]] Sent: Wednesday, October 05, 2011 4:06 PM To: NT System Admin Issues Subject: RE: strange hosted app issue Only issue with doing that is, if we DON'T cut everything out behind the router, the apps still works fine so long as it's off-peak hours and it's only a few users. Original Message: ----------------- From: Paul Hutchings [email protected] Date: Wed, 5 Oct 2011 19:00:56 +0000 To: [email protected] Subject: RE: strange hosted app issue If it's repeatable and predictable my first step, if you can do it, would be to test with a single client connected directly into the router (assuming a leased line here?). Just try and cut every single thing behind the internet connection out of the equation. Paul -----Original Message----- From: [email protected] [mailto:[email protected]] Sent: 05 October 2011 19:26 To: NT System Admin Issues Subject: strange hosted app issue Finding this issue to be a bit perplexing. Have an application that is hosted on the internet. App uses a java interface run on the client machines (both PC and Mac and even iPads). The app sometimes takes forever to load up and users often get booted from it during normal use of the app (if they can even get into the app). Using the hosted app off-hours never shows any slowness. The internet pipe is 10mb up/down. Their doesn't SEEM to be an issue with bandwidth conjestion, but we're still determining that (customer had NO tools in place to monitor that traffic - live). When people are having problems running that application, they can still browse anything else on the internet without problem -- which makes it seem like bandwidth isn't an issue, possibly. The customer even tried swapping out to a different firewall for test purposes, and completely removing the web filter too. Neither helped. Aside from bandwidth, is there anything else worth looking at here? Something overlooked? App provider isn't helpful as the site in quetion is the only place experiecing the issue it seems. Perhaps trying a different java version, etc.? Grasping straws. 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