In terms of the update mechanism for PCs in work groups (we have 50 or so at various locations), Vipre support instructs that the local admin,password, and machine name be specified in a central console. I don't recall doing this when I had SAV, and it's a pain. I did that - still no updates. Support told me you need to be able to map a drive to \\pcname\c$ ( file://\pcname$ ), which internally is fine with credentials, but via VPN or just remote user at locations we don't manage, I don't see how this would work. Is this working for you other Vipre users with stand alone PCs at remote locations? I must be missing something. I use managed Forticlient A/V suite for most of our laptops, and I know I don't have to configure any of this. For Forticlient, the agent just communicates via port 80/443 to the FortiManager appliance, and the upgrades run without issue. These are all remote PCs at sites we don't manage. I'm about to just put Forticlient on these other PCs and be done with it and just use Vipre for LAN/WAN sites. As for the Virus we reported to GFI support, no word from GFI, but our offices were closed for part of the day on Friday and we'll follow-up on Monday. Tom
>>> "David Mazzaccaro" <[email protected]> 12/16/2011 10:26 AM >>> Yes, please keep us updated. thx From:Tom Miller [mailto:[email protected]] Sent: Friday, December 16, 2011 10:05 AM To: NT System Admin Issues Subject: Re: Vipre not catching viruses? That's enabled. Still not working. I'm on hold with Sunbelt and will update the list with what happens, should you vipre folks have interest. >>> Eric Wittersheim <[email protected]> 12/16/2011 9:45 AM >>> Go to the properties of the policy where your clients are and then check Updates. There is a check box for "Download via the internet if local updates are unavailable". On Fri, Dec 16, 2011 at 8:38 AM, Tom Miller <[email protected]> wrote: What sunbelt servers? I can't seem to find any reference to what servers I should put in the policy. That would probably resolve my update issue. By the way, Vipre folks, we have found two viruses here that Vipre does not even detect. We reported it to support yesterday, and were told there was no resolution (after 24 hours of waiting), and to run Malwarebytes. We re-image anyway, but that's a crappy answer. "Our product doesn't work so go use this free tool". >>> "David Mazzaccaro" <[email protected]> 12/16/2011 8:25 AM >>> The remote pc has to go directly to sunbelt’s servers for its updates. I’ve asked about having it go to the main server instead of back out to the internet, but Vipre cannot do this (yet). From:Tom Miller [mailto:[email protected]] Sent: Thursday, December 15, 2011 4:50 PM To: NT System Admin Issues Subject: RE: Vipre not catching viruses? Do you point that remote PC to your internal main console server, or something like updates.sunbeltsoftware.com? >>> "David Mazzaccaro" <[email protected]> 12/15/2011 4:31 PM >>> We have remote sites w/ no “server” – just a designated PC that acts as the local update server for that office. From:Tom Miller [mailto:[email protected]] Sent: Thursday, December 15, 2011 4:18 PM To: NT System Admin Issues Subject: RE: Vipre not catching viruses? If you have remote sites with no server, what do you point to as your update server? internal or a GFI server? >>> John Leto <[email protected]> 12/15/2011 3:29 PM >>> Well that's not too bad. I upgraded about 500 PC's and 80 servers via the console from version 3 to version 5 without much issue at all. I tested a few machines first and then a few days later upgraded about 5-10 machines at a time. I also use a full SQL DB not express nor Vipres DB. From:Tom Miller [mailto:[email protected]] Sent: Thursday, December 15, 2011 2:22 PM To: NT System Admin Issues Subject: RE: Vipre not catching viruses? 900 or so. >>> John Leto <[email protected]> 12/15/2011 12:15 PM >>> How many PC's are you or did you upgrade? From:Tom Miller [mailto:[email protected]] Sent: Thursday, December 15, 2011 10:46 AM To: NT System Admin Issues Subject: RE: Vipre not catching viruses? I'm sure I will end up calling them. It's always the same: they look at my config, it's correct, yet we have too many PCs that either fail to upgrade or don't fully upgrade, leaving the PCs in an unprotected state. It's not PC-specific, just an issue I've seen on recent Vipre upgrades. Part of it might be the smaller MSI, but that's an issue where you have your console server at HQ and your remote PCs are at remote locations. I wish there were a mechanism where I could run and install *with* current updates from a USB, for example. I really like Vipre but major rev upgrades are a pain. >>> Kim Longenbaugh <[email protected]> 12/14/2011 9:28 AM >>> Vipre has the tools to do agent installs, either from a fresh start or for upgrades. If it’s not working right, why not call their support as soon as the problem occurs. Our experience has been that their support bends over backwards to resolve the issues. Another way to look at it is, if the same PCs that had a problem with a previous upgrade had it again, maybe it’s not Vipre, maybe it’s a problem with the PCs From:Tom Miller [mailto:[email protected]] Sent: Tuesday, December 13, 2011 9:39 PM To: NT System Admin Issues Subject: RE: Vipre not catching viruses? Yes, and I might be calling. I think these are PCs that had a problem with the upgrade from 4 to 5. I see it every time: agent uninstalls as part of the update, but for some reason a small percentage never finish. Hence I dread major Vipre releases. I have a script that I push via GPO to force an install, so I better get that updated. Thanks and at least it's just me. >>> Sean Rector <[email protected]> 12/13/2011 4:03 PM >>> I’m on that version and having no problems whatsoever, including with workstations getting updated to it. Do you have a call in to GFI’s support line? Sean Rector, MCSE From:Tom Miller [mailto:[email protected]] Sent: Tuesday, December 13, 2011 2:29 PM To: NT System Admin Issues Subject: Vipre not catching viruses? Hi Folks, For you Vipre users, any of you having issues over the last few days with Vipre not catching viruses? We've had at least a dozen PCs we had to re-image over the last week. The vipre console indicates the agent is shut down, and it won't start. This wasn't a problem for us until we went to agent 5.0.4464, and as usual, a bunch of PC were left without protection because the install removed the old product, never installed the new product. Just wondering if this version is problematic. Tom Confidentiality Notice: This e-mail message, including attachments, is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure, or distribution is prohibited. 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