If staff are in the middle of using the CRM app, and use it to send an email, it will not work unless Outlook is already started and running as an administrator. The operation fails, saying something about it being busy, or please switch to the other app.
Apparently we need to run the CRM app as an administrator, otherwise it won't talk with the backend SQL2000 database. Since it has to run as an administrator to do that, then we have to run Outlook as an administrator as well, or we get the failure above. However, this afternoon while screwing around - uh, performing scientific tests - we have found that if the CRM app is installed at the root of C:\ in its own directory, but not installed in either C:\Program Files or C:\Program Files (x86), the entire problem disappears - it talks with the SQL2000 server, sends email, etc, running with starndard user permissions - standard that is, given that all users are members of the local Administrators group. So, this looks like a permissions issue with the directory into which the CRM app is installed. And, 5 minutes of testing - giving the users read-write permissions on the install directory under C:\Program Files (x86) - confirms that I've solved the problem. Now they can run both the CRM app and Outlook with the permissions given them. Sigh. It's been a long week, already, and I had the holiday off... Thanks, Kurt On Tue, Feb 21, 2012 at 11:37, Michael B. Smith <[email protected]>wrote: > It's not clear to me why they have to run Outlook as administrator. Could > you explain that? > > -----Original Message----- > From: Kurt Buff [mailto:[email protected]] > Sent: Tuesday, February 21, 2012 12:33 PM > To: NT System Admin Issues > Subject: Re: Win7 and Outlook 2010 > > More "in general" - I'm sure there are other non-MSFT apps that call > Outlook to send emails, and was wondering if others had run into this > problem, and how they solved it. > > OTOH, if you have specific knowledge, that would be a big bonus - but I > really don't expect it. Epicor products aren't that widely used, I'll bet > > Kurt > > > > On Tue, Feb 21, 2012 at 09:00, Michael B. Smith <[email protected]> > wrote: > > Are you asking "in general" or specifically about the "ancient CRM > client"? > > > > -----Original Message----- > > From: Kurt Buff [mailto:[email protected]] > > Sent: Tuesday, February 21, 2012 11:53 AM > > To: NT System Admin Issues > > Subject: Win7 and Outlook 2010 > > > > All, > > > > Staff (through my minions) are reporting an issue with Win7 and Outlook > 2010. > > > > We use an ancient CRM client (Epicor's Clientele 7.3.6, for those > keeping score) from which they send emails - this has required that we run > Outlook 2010 as administrator. > > > > Once we do that, however, staff can no longer drag and drop file > attachments onto an email, which is frustrating for them - telling them to > use the menu to insert the file isn't cutting it, though it does work.. > > > > All staff have administrator privileges on their workstations - despite > my best efforts, we haven't yet gotten to the point of making folks users - > I don't have the bandwidth to profile our apps, and my minions aren't up to > speed on this kind of thing. > > > > I'm thinking that the best approach is to update settings for the CRM > client so that we don't have to run Outlook as administrator. > > > > Has anyone run into similar issues, and have some words of experience on > this? > > > > Kurt > > > > ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ > > <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~ > > > > --- > > To manage subscriptions click here: > > http://lyris.sunbelt-software.com/read/my_forums/ > > or send an email to [email protected] > > with the body: unsubscribe ntsysadmin > > > > ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ > > <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~ > > > > --- > > To manage subscriptions click here: > > http://lyris.sunbelt-software.com/read/my_forums/ > > or send an email to [email protected] > > with the body: unsubscribe ntsysadmin > > ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ < > http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~ > > --- > To manage subscriptions click here: > http://lyris.sunbelt-software.com/read/my_forums/ > or send an email to [email protected] > with the body: unsubscribe ntsysadmin > > > ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ > ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~ > > --- > To manage subscriptions click here: > http://lyris.sunbelt-software.com/read/my_forums/ > or send an email to [email protected] > with the body: unsubscribe ntsysadmin > ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~ --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to [email protected] with the body: unsubscribe ntsysadmin
