I don't think an Ironport (or any device) can read and understand the vagaries 
of the human language and read the intended usage. :)  Or did you mean should 
your Ironport be able to read and filter on the type of IP traffic?



Carl Webster

Consultant and Citrix Technology Professional

http://www.CarlWebster.com<http://www.carlwebster.com/>

From: "[email protected]<mailto:[email protected]>" 
<[email protected]<mailto:[email protected]>>
Subject: RE: Software like citrix or webex??

Thanks, There should be more because I am still apologizing for the way that 
came across.  Shouldn’t my Ironport URL/Web filter be able to see that kind of 
traffic?

From: Kennedy, Jim [mailto:[email protected]]
Subject: RE: Software like citrix or webex??

I keep waiting to see if maybe there is more to this conversation and Lyris 
just has not delivered them yet.

David, with all due respect you over reacted there. The answers you got are 
valid answers to the question as you originally posted it.

Now that you have given us more info I suggest you leave the firewall alone and 
get a web filter. Our M86 for example will let us monitor on a category (remote 
assistance) and email me an alert that they are going to that type of service. 
I think that is the best and maybe only manageable way to address your issue.

From: Jonathan Link 
[mailto:[email protected]]<mailto:[mailto:[email protected]]>
Subject: Re: Software like citrix or webex??

Yeah, I'm wooshing here, too.
On Tue, Aug 14, 2012 at 12:47 PM, Don Ely 
<[email protected]<mailto:[email protected]>> wrote:
Seriously?!?!?!  Did I miss something here?

On Tue, Aug 14, 2012 at 9:31 AM, [email protected]<mailto:[email protected]> 
<[email protected]<mailto:[email protected]>> wrote:
Aren’t you guys a bundle of f’ing joy.  These are specific to the institution 
that bought them and installed them.  So to pick these up I have to 1. rely on 
my users to tell me when they are being ‘helped’ over the internet 2. keep 
track of everyone of these ‘helping’ sites there is in the universe and update 
it on a regular basis….
All I wanted was an alert to tell me when the users are being ‘helped’ over the 
internet so I can remind them of cooperate policy to have someone from IT on 
the line when ‘help’ is being given on all workstations, servers, etc…..
Any ideas on how to monitor this kind of traffic without the manual add of a 
million ip’s???


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