In my experience the "Users are local admins." bullet is going to add to the manpower hours. You probably already know this first hand and unable to change it, but it does add to the manpower requirements.
We have roughly the same number of workstations, and our helpdesk breaks down like this 1 FTE - Helpdesk level 1 3 FTE - Helpdesk level 2 3 FTE - Helpdesk level 3 / Server engineers (We have ~250 servers test/dev/prod) Robert On Tue, Mar 12, 2013 at 10:39 AM, David Lum <[email protected]> wrote: > Scenario: **** > > **· **550 Windows workstations, with 100+ of them remote. **** > > **· **Active Directory (W2K8R2 and W2K3 DCs).**** > > **· **Windows 7 and Windows XP. **** > > **· **Users are local admins. **** > > **· **Some remote users VPN in daily, others only VPN in > once/month, a few others almost never**** > > **· **30+ onsite users frequently jump between wired and wireless > (in my experience this occasionally trips up DNS and thus management agents > for a bit)**** > > **· **Systems are cycled out at the rate of about 30 machines > every quarter (relevant because finding a noncompliant machine often means > knows if a system has been decommissioned or not). Systems are not always > immediately removed from AD for various reasons.**** > > ** ** > > Task: Keep them up to date on anti-virus and patches, incl. 3rd party > (Java/Adobe/Chrome/etc.). This includes coordinating (with select users) > installing/testing the patches on their systems before full rollout to the > rest of the org.**** > > ** ** > > Is this enough info to give a SWAG for how many hours/week you would you > tell management this would take? A rough number works.**** > > *David Lum* > Sr. Systems Engineer // NWEATM > Office 503.548.5229 //* *Cell (voice/text) 503.267.9764**** > > ** ** > > ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ > ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~ > > --- > To manage subscriptions click here: > http://lyris.sunbelt-software.com/read/my_forums/ > or send an email to [email protected] > with the body: unsubscribe ntsysadmin > ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~ --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to [email protected] with the body: unsubscribe ntsysadmin
