I say utilize the action pack to it's fullest. I have the following on my network for my small side consulting company:
2 domain controllers: windows server 2003 standard (action pack gives you 10 licenses) 1 front end owa server and 1 backend exchange server exchange standard create support and contact email accounts 1 web server for my website: web edition standard 1 ISA 2004 firewall to be replaced with Cisco ASA 5505 1 application server 1 SMS server running SQL 2000 XP desktop/laptop I tried the CRM solution but it just got too complicated so I dropped it and haven't looked back. Up to this point most of my users have been word of mouth so I haven't missed anything. For the web site solution you could install a DNN, joomla, or phpnuke web based CMS solution. Most of them have modules you can import into them, like a helpdesk tool, that'll assist in keeping track of things. Cerebus is one vendor I've looked at in the past for helpdesk solution. If you don't wanna take a chance and violate any agreements with Microsoft and you plan on hosting services I suggest something like Bluetie for managing email accounts. I also have a centos linux web server in place for short term web or email hosting. The MAP gives you total power to be as creative as you want in growing your company but they need to include a lighter management solution. gll On 2/7/08, [EMAIL PROTECTED] <[EMAIL PROTECTED]> wrote: > I mean, an outlook account using an exchange backend. > > This way they get the info on their mobile pocketpc devices too. > > > > All Windoz. > > > > > Dave > > =================================== > Beach Computers > Affordable Hosting Solutions > http://www.beachcomp.com > =================================== > Cheap Domain Warehouse > Get Your Own Dot! > http://www.cheapdomainwarehouse.com > > > ------------------------------------ > Disclaimer and confidentiality note: > > The contents of this communication are intended/meant only for addressee(s) > and may contain information that is privileged or otherwise confidential. > If you are not the intended recipient you are hereby notified that any > disclosure, copying, distribution or taking any action in reliance on the > contents of this information is strictly prohibited and may be unlawful. > The contents of this e-mail shall not be forwarded to any third party. If > you have received this electronic mail transmission in error, please delete > it from your system without copying or forwarding it, and notify the sender > of the error by reply email, so that the sender's address records > can be corrected. > Views and opinions are solely those of the sender unless clearly indicated > as being that of Beach Computers or any of it's affiliated companies. > Beach Computers cannot assure that the integrity of this communication has > been maintained or that it is free of errors, virus, interception or > interference. > > From: Joseph L. Casale [mailto:[EMAIL PROTECTED] > Sent: Thursday, February 07, 2008 11:03 PM > To: NT System Admin Issues > Subject: RE: Small Office Collaboration Using Action Pack Software > > > > > > Define integration between "exchange, outlook"? > I used the MAP ages ago at a company I worked at but I think they give you > the MS apps. Are you limited to a Windows application? > jlc > > > > From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] > Sent: Thursday, February 07, 2008 8:15 PM > To: NT System Admin Issues > Subject: Small Office Collaboration Using Action Pack Software > > > > > > Hi all, > > > > We have a small IT consulting company that is on the growth and bogged down. > > I need to implement some sort of solution for collaboration and > synchronization with the software that come with the Action Pack. > > We are currently testing Exchange 2003, and will probably end up using it, > but also need a web based solution to: > > Keep track of companywide calendar including where techs are when for the > coordinator. > > Keep track of leads that come in. > > Follow up with customers. > > Be reminded to create invoices for customers. > > Be reminded to follow up with customers due for checkups. > > Be expandable. > > > > Ideally, all this would tie between exchange, outlook, web, and the magical > solution. > > CRM come to mind but I know it's near impossible to setup and since not many > use it, limited user support. > > > > Anyone have any ideas?! > > > > > Dave > > =================================== > Beach Computers > Affordable Hosting Solutions > http://www.beachcomp.com > =================================== > Cheap Domain Warehouse > Get Your Own Dot! > http://www.cheapdomainwarehouse.com > > > ------------------------------------ > Disclaimer and confidentiality note: > > The contents of this communication are intended/meant only for addressee(s) > and may contain information that is privileged or otherwise confidential. > If you are not the intended recipient you are hereby notified that any > disclosure, copying, distribution or taking any action in reliance on the > contents of this information is strictly prohibited and may be unlawful. > The contents of this e-mail shall not be forwarded to any third party. If > you have received this electronic mail transmission in error, please delete > it from your system without copying or forwarding it, and notify the sender > of the error by reply email, so that the sender's address records > can be corrected. > Views and opinions are solely those of the sender unless clearly indicated > as being that of Beach Computers or any of it's affiliated companies. > Beach Computers cannot assure that the integrity of this communication has > been maintained or that it is free of errors, virus, interception or > interference. > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > ~ Upgrade to Next Generation Antispam/Antivirus with Ninja! ~ > ~ <http://www.sunbelt-software.com/SunbeltMessagingNinja.cfm> ~ ~ Upgrade to Next Generation Antispam/Antivirus with Ninja! ~ ~ <http://www.sunbelt-software.com/SunbeltMessagingNinja.cfm> ~
