You might also look at SharePoint on version 2 there was HelpDesk add-in as well.
Jon On Feb 8, 2008 2:06 AM, MarvinC <[EMAIL PROTECTED]> wrote: > I say utilize the action pack to it's fullest. I have the following on > my network for my small side consulting company: > > 2 domain controllers: windows server 2003 standard (action pack gives > you 10 licenses) > 1 front end owa server and 1 backend exchange server exchange standard > create support and contact email accounts > 1 web server for my website: web edition standard > 1 ISA 2004 firewall to be replaced with Cisco ASA 5505 > 1 application server > 1 SMS server running SQL 2000 > XP desktop/laptop > > I tried the CRM solution but it just got too complicated so I dropped > it and haven't looked back. Up to this point most of my users have > been word of mouth so I haven't missed anything. For the web site > solution you could install a DNN, joomla, or phpnuke web based CMS > solution. Most of them have modules you can import into them, like a > helpdesk tool, that'll assist in keeping track of things. Cerebus is > one vendor I've looked at in the past for helpdesk solution. > If you don't wanna take a chance and violate any agreements with > Microsoft and you plan on hosting services I suggest something like > Bluetie for managing email accounts. I also have a centos linux web > server in place for short term web or email hosting. > > The MAP gives you total power to be as creative as you want in growing > your company but they need to include a lighter management solution. > > gll > > On 2/7/08, [EMAIL PROTECTED] <[EMAIL PROTECTED]> wrote: > > I mean, an outlook account using an exchange backend. > > > > This way they get the info on their mobile pocketpc devices too. > > > > > > > > All Windoz. > > > > > > > > > > Dave > > > > =================================== > > Beach Computers > > Affordable Hosting Solutions > > http://www.beachcomp.com > > =================================== > > Cheap Domain Warehouse > > Get Your Own Dot! > > http://www.cheapdomainwarehouse.com > > > > > > ------------------------------------ > > Disclaimer and confidentiality note: > > > > The contents of this communication are intended/meant only for > addressee(s) > > and may contain information that is privileged or otherwise > confidential. > > If you are not the intended recipient you are hereby notified that any > > disclosure, copying, distribution or taking any action in reliance on > the > > contents of this information is strictly prohibited and may be unlawful. > > The contents of this e-mail shall not be forwarded to any third party. > If > > you have received this electronic mail transmission in error, please > delete > > it from your system without copying or forwarding it, and notify the > sender > > of the error by reply email, so that the sender's address records > > can be corrected. > > Views and opinions are solely those of the sender unless clearly > indicated > > as being that of Beach Computers or any of it's affiliated companies. > > Beach Computers cannot assure that the integrity of this communication > has > > been maintained or that it is free of errors, virus, interception or > > interference. > > > > From: Joseph L. Casale [mailto:[EMAIL PROTECTED] > > Sent: Thursday, February 07, 2008 11:03 PM > > To: NT System Admin Issues > > Subject: RE: Small Office Collaboration Using Action Pack Software > > > > > > > > > > > > Define integration between "exchange, outlook"? > > I used the MAP ages ago at a company I worked at but I think they give > you > > the MS apps. Are you limited to a Windows application? > > jlc > > > > > > > > From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] > > Sent: Thursday, February 07, 2008 8:15 PM > > To: NT System Admin Issues > > Subject: Small Office Collaboration Using Action Pack Software > > > > > > > > > > > > Hi all, > > > > > > > > We have a small IT consulting company that is on the growth and bogged > down. > > > > I need to implement some sort of solution for collaboration and > > synchronization with the software that come with the Action Pack. > > > > We are currently testing Exchange 2003, and will probably end up using > it, > > but also need a web based solution to: > > > > Keep track of companywide calendar including where techs are when for > the > > coordinator. > > > > Keep track of leads that come in. > > > > Follow up with customers. > > > > Be reminded to create invoices for customers. > > > > Be reminded to follow up with customers due for checkups. > > > > Be expandable. > > > > > > > > Ideally, all this would tie between exchange, outlook, web, and the > magical > > solution. > > > > CRM come to mind but I know it's near impossible to setup and since not > many > > use it, limited user support. > > > > > > > > Anyone have any ideas?! > > > > > > > > > > Dave > > > > =================================== > > Beach Computers > > Affordable Hosting Solutions > > http://www.beachcomp.com > > =================================== > > Cheap Domain Warehouse > > Get Your Own Dot! > > http://www.cheapdomainwarehouse.com > > > > > > ------------------------------------ > > Disclaimer and confidentiality note: > > > > The contents of this communication are intended/meant only for > addressee(s) > > and may contain information that is privileged or otherwise > confidential. > > If you are not the intended recipient you are hereby notified that any > > disclosure, copying, distribution or taking any action in reliance on > the > > contents of this information is strictly prohibited and may be unlawful. > > The contents of this e-mail shall not be forwarded to any third party. > If > > you have received this electronic mail transmission in error, please > delete > > it from your system without copying or forwarding it, and notify the > sender > > of the error by reply email, so that the sender's address records > > can be corrected. > > Views and opinions are solely those of the sender unless clearly > indicated > > as being that of Beach Computers or any of it's affiliated companies. > > Beach Computers cannot assure that the integrity of this communication > has > > been maintained or that it is free of errors, virus, interception or > > interference. > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > ~ Upgrade to Next Generation Antispam/Antivirus with Ninja! ~ > > ~ <http://www.sunbelt-software.com/SunbeltMessagingNinja.cfm> ~ > > ~ Upgrade to Next Generation Antispam/Antivirus with Ninja! ~ > ~ <http://www.sunbelt-software.com/SunbeltMessagingNinja.cfm> ~ > ~ Upgrade to Next Generation Antispam/Antivirus with Ninja! ~ ~ <http://www.sunbelt-software.com/SunbeltMessagingNinja.cfm> ~
