"Martin Blackstone" <[EMAIL PROTECTED]> wrote on 02/24/2008 02:43:26 PM:
> Dell: Kind of a scam on the sales side. They show you the best > price around, but unless you are a knowledgeable shopper, you > are going to end up with a crappy warranty. Hmm, Cnet doesn't agree with you: "Dell's baseline warranty lasts for three years--once the standard among corporate laptops but now somewhat rare; its inclusion of next-business-day, onsite service is further beyond the business norm. Of course, toll-free, 24-7 tech support is also part of the term. In addition, you can attempt to troubleshoot your own issues using various features on the great Dell support Web site, which provides FAQs, troubleshooting tips, real-time chats with a support representative, and a user forum." http://reviews.cnet.com/laptops/dell-latitude-d630-intel/4505-3121_7-32445398.html Now again, if you are buying the consumer version of their laptops, then I don't know what you are complaining about. I go back to my Acer/Staples comment. Being informed really isn't that hard. Heck, as (I hope) an IT professional, it's your job to understand these nuances. That happens to be the laptop I am typing on right now - it's my full time machine and I have next day service with it. Our techs are also Dell certified and can get parts in 4 hours with a simple phone call. Other vendors offer similar services, but Dell is the easiest BY FAR to work with to get this level of support. It just depends on what you are interested in - the good thing is, there is a choice :-) Eric Eskam =-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-= The contents of this message are mine personally and do not reflect any position of the U.S. Government "The human mind treats a new idea the same way the body treats a strange protein; it rejects it." - P. B. Medawar ~ Upgrade to Next Generation Antispam/Antivirus with Ninja! ~ ~ <http://www.sunbelt-software.com/SunbeltMessagingNinja.cfm> ~
