They won't do that. I've tried that with them twice now. Both times it's "We may do that the next time a drive fails, but replacing this drive solved the problem, so you're good."
-----Original Message----- From: Candee Vaglica [mailto:[EMAIL PROTECTED] Sent: Monday, September 29, 2008 11:15 AM To: NT System Admin Issues Subject: Re: Setting up notifications for Dell Server failures If the machine is still under warranty, I would have them replace the entire system. On Mon, Sep 29, 2008 at 2:04 PM, Jim Majorowicz <[EMAIL PROTECTED]> wrote: > We have a customer with a Dell PowerEdge 1800 tower that has had a bad habit > of failing a particular SCSI drive. This server has managed to kill 4 > drives in slot 0:1 and one drive each in 0:2 and 0:4. Dell has been great > with the warranty replacements, even went as far as to replace the entire > subsystem, but it didn't solve the problem. > > > > I got Dell to agree to sell me an additional drive at cost to add to the > array as a spare. (One of the failures included two drives over the > weekend, prompting a real emergency when the server went offline.) > > > > What I need help with is after I install and configure the array spare how > to notify myself or my office that a drive has failed? Always before, we've > relied on the customer to notify us when buzzer alarm noise sounds. It is > my understanding that after the spare is installed, the buzzer won't sound > until a second drive fails and there is no spare to take up the slack. > > > > I need to be able to know when a drive fails so I can start the warranty > process with Dell hopefully before a second drive fails. > > > > Regards, > > Jim Majorowicz, MCP > > Sr. Network Engineer > > Whitsell Computer Services > > (503) 297-8440x12 > > www.whitsell.com > > We can support you no matter where you are. Ask me for details. > > > > > > ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~ ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~
