We are talking about non-technical people who don't know what to do when a job is stuck in the print queue. They do what they are supposed to do - use the GUI to clear the job from the queue - but it won't clear.
Very often the only way to get it out is to stop the print spooler, go into the in the Windows\system32\spool\printers folder and delete the files, then restart the print spooler service. That is beyond what an average non-technical person can do on their workstation, or what I would expect them to do. When the average J Doe is driving down the street and suddenly their horn comes on and won't go off, even if they turn off the car, do you expect them disassemble the air bag assembly, and try to fix the horn switch or crawl around looking for a horn relay to fix, or do you think they should go to their mechanic? -----Original Message----- From: Phil Brutsche [mailto:[EMAIL PROTECTED] Sent: Friday, October 31, 2008 12:10 AM To: NT System Admin Issues Subject: Re: Non-techies clear out print jobs?? To go with the overused automotive analogy, there's a big difference between an ASE-certified mechanic (many members of this list), a driveway/back yard mechanic (the neighborhood "computer guy"), and the average Mr John Doe driving down the street (an end user who knows their way around the machine well enough to do what they need to but can't fix them to save their life). To go with that analogy, we're talking about people who don't know how to drive a car, and yet are being told to go drive one! Luckily, improperly-operated computers don't kill & maim people. If they're unfamiliar enough with your operating environment to perform basic tasks - or perform slightly more advanced tasks using written instructions - they either need some form of training or let go and replaced with someone who is. Even if the job isn't primarily geared towards IT work there's no excuse for being unfamiliar with the dominant operating environment in the vast majority of all environments, business and otherwise - Microsoft Windows. We're coming up on the second decade of the century. A decade ago the sort of thing we're talking about was considered acceptable. In a decade or two it'll get to the point where there'll be no excuse for computer illiteracy. Ralph Smith wrote: > Wow. They might be non-techies, but they might be good at their job - > grief counselor, finding shelter for homeless people, stuff like that > where they don't need to be technical. -- Phil Brutsche [EMAIL PROTECTED] ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~ Confidentiality Notice: ---------------------------------- This communication, including any attachments, may contain confidential information and is intended only for the individual or entity to whom it is addressed. Any review, dissemination, or copying of this communication by anyone other than the intended recipient is strictly prohibited. If you are not the intended recipient, please contact the sender by reply email, delete and destroy all copies of the original message. ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~
