FWIW, Have the non-techie fill out a help desk ticket for this. Devin On Fri, Oct 31, 2008 at 6:04 AM, Micheal Espinola Jr < [EMAIL PROTECTED]> wrote:
> Stopping a service is beyond what I'd allow a non-admin do, never mind > a non-technical user. If they need to restart the service, they can > reboot. > > -- > ME2 > > > > On Fri, Oct 31, 2008 at 6:53 AM, Ralph Smith <[EMAIL PROTECTED]> > wrote: > > We are talking about non-technical people who don't know what to do when > > a job is stuck in the print queue. They do what they are supposed to do > > - use the GUI to clear the job from the queue - but it won't clear. > > > > Very often the only way to get it out is to stop the print spooler, go > > into the in the Windows\system32\spool\printers folder and delete the > > files, then restart the print spooler service. > > > > That is beyond what an average non-technical person can do on their > > workstation, or what I would expect them to do. > > > > When the average J Doe is driving down the street and suddenly their > > horn comes on and won't go off, even if they turn off the car, do you > > expect them disassemble the air bag assembly, and try to fix the horn > > switch or crawl around looking for a horn relay to fix, or do you think > > they should go to their mechanic? > > > > > > -----Original Message----- > > From: Phil Brutsche [mailto:[EMAIL PROTECTED] > > Sent: Friday, October 31, 2008 12:10 AM > > To: NT System Admin Issues > > Subject: Re: Non-techies clear out print jobs?? > > > > To go with the overused automotive analogy, there's a big difference > > between an ASE-certified mechanic (many members of this list), a > > driveway/back yard mechanic (the neighborhood "computer guy"), and the > > average Mr John Doe driving down the street (an end user who knows their > > way around the machine well enough to do what they need to but can't fix > > them to save their life). > > > > To go with that analogy, we're talking about people who don't know how > > to drive a car, and yet are being told to go drive one! Luckily, > > improperly-operated computers don't kill & maim people. > > > > If they're unfamiliar enough with your operating environment to perform > > basic tasks - or perform slightly more advanced tasks using written > > instructions - they either need some form of training or let go and > > replaced with someone who is. > > > > Even if the job isn't primarily geared towards IT work there's no excuse > > for being unfamiliar with the dominant operating environment in the vast > > majority of all environments, business and otherwise - Microsoft > > Windows. > > > > We're coming up on the second decade of the century. A decade ago the > > sort of thing we're talking about was considered acceptable. In a decade > > or two it'll get to the point where there'll be no excuse for computer > > illiteracy. > > > > Ralph Smith wrote: > >> Wow. They might be non-techies, but they might be good at their job - > >> grief counselor, finding shelter for homeless people, stuff like that > >> where they don't need to be technical. > > > > -- > > > > Phil Brutsche > > [EMAIL PROTECTED] > > > > > > ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ > > ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~ > > Confidentiality Notice: > > > > ---------------------------------- > > > > > > > > This communication, including any attachments, may contain confidential > information and is intended only for the individual or entity to whom it is > addressed. Any review, dissemination, or copying of this communication by > anyone other than the intended recipient is strictly prohibited. If you are > not the intended recipient, please contact the sender by reply email, delete > and destroy all copies of the original message. > > > > ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ > > ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~ > > > > ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ > ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~ > -- Devin ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~
