Stopping a service is beyond what I'd allow a non-admin do, never mind a non-technical user. If they need to restart the service, they can reboot.
-- ME2 On Fri, Oct 31, 2008 at 6:53 AM, Ralph Smith <[EMAIL PROTECTED]> wrote: > We are talking about non-technical people who don't know what to do when > a job is stuck in the print queue. They do what they are supposed to do > - use the GUI to clear the job from the queue - but it won't clear. > > Very often the only way to get it out is to stop the print spooler, go > into the in the Windows\system32\spool\printers folder and delete the > files, then restart the print spooler service. > > That is beyond what an average non-technical person can do on their > workstation, or what I would expect them to do. > > When the average J Doe is driving down the street and suddenly their > horn comes on and won't go off, even if they turn off the car, do you > expect them disassemble the air bag assembly, and try to fix the horn > switch or crawl around looking for a horn relay to fix, or do you think > they should go to their mechanic? > > > -----Original Message----- > From: Phil Brutsche [mailto:[EMAIL PROTECTED] > Sent: Friday, October 31, 2008 12:10 AM > To: NT System Admin Issues > Subject: Re: Non-techies clear out print jobs?? > > To go with the overused automotive analogy, there's a big difference > between an ASE-certified mechanic (many members of this list), a > driveway/back yard mechanic (the neighborhood "computer guy"), and the > average Mr John Doe driving down the street (an end user who knows their > way around the machine well enough to do what they need to but can't fix > them to save their life). > > To go with that analogy, we're talking about people who don't know how > to drive a car, and yet are being told to go drive one! Luckily, > improperly-operated computers don't kill & maim people. > > If they're unfamiliar enough with your operating environment to perform > basic tasks - or perform slightly more advanced tasks using written > instructions - they either need some form of training or let go and > replaced with someone who is. > > Even if the job isn't primarily geared towards IT work there's no excuse > for being unfamiliar with the dominant operating environment in the vast > majority of all environments, business and otherwise - Microsoft > Windows. > > We're coming up on the second decade of the century. A decade ago the > sort of thing we're talking about was considered acceptable. In a decade > or two it'll get to the point where there'll be no excuse for computer > illiteracy. > > Ralph Smith wrote: >> Wow. They might be non-techies, but they might be good at their job - >> grief counselor, finding shelter for homeless people, stuff like that >> where they don't need to be technical. > > -- > > Phil Brutsche > [EMAIL PROTECTED] > > > ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ > ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~ > Confidentiality Notice: > > ---------------------------------- > > > > This communication, including any attachments, may contain confidential > information and is intended only for the individual or entity to whom it is > addressed. Any review, dissemination, or copying of this communication by > anyone other than the intended recipient is strictly prohibited. If you are > not the intended recipient, please contact the sender by reply email, delete > and destroy all copies of the original message. > > ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ > ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~ > ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~
