What about bomgar? On the fly wan, works with pc/mac and windows mobile.
A friend of mine just bought readydesk. Which has a prebuilt vnc download I think it does some basic accounting and help desk and was like 200 bucks. I use inet-sciences (helpdesk/ticketing on the wan side) and spiceworks (monitoring/internal helpdesk/ vnc) as well as looking at groundworks now (spiceworks based on gpl). Last I checked they didn't have an update for vista, but I thought the gidsoftware helpdesk was nice. It's a downloadable control and the ini file can have preset times/ips/hours on it, so you can do like a schedule of techs for the week and whoever downloads the file will be back connected to the 'on duty' tech. From: HELP_PC [mailto:[email protected]] Sent: Thursday, December 25, 2008 00:39 To: NT System Admin Issues Subject: Kaseya experiences I am going to install a Kaseya Server in my env to manage remote clients (my customers) Do anyone have to tell pro and contras experiences ? TIA GuidoElia HELPPC ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~
