You could try stopping the BE services and see if that allows the magazine to eject. Usually doing an unlock command from BE does the trick but...
JR Original Message: ----------------- From: Eric Brouwer [email protected] Date: Wed, 11 Feb 2009 13:47:39 -0500 To: [email protected] Subject: Backup Exec issue Good afternoon, I'm having an intermittent issue with my tape library that I think is being caused by Backup Exec. I am using BE 12 and an Overland Storage Arcvault 12. Every now and then when I go to unlock the tape magazine, I get the following error on the LCD screen: A SCSI prevent/allow command from the host is preventing magazine access. I can not remove the library. The unit itself does not report it being locked, and even if I issue an unlock from BE there is no effect. To re-gain access, I need to power down the library, and unplug it. When it comes back up, it's fine for weeks. Minor irritation I've been dealing with, but I really should find the root cause. Any ideas? It seems like BE is communication with the library even though no jobs are running. Thank you, Eric Brouwer IT Manager www.forestpost.com [email protected] 248.855.4333 ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~ -------------------------------------------------------------------- mail2web - Check your email from the web at http://link.mail2web.com/mail2web ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~
