A lot of this is also a function of the fact that you get totally different support if you're calling on a pro case (when you call and put it on a credit card) versus a premier contract. Premiere support comes with SLAs, a TAM to complain to, etc. The pro cases folks are outsourced and come with none of that. You get what you pay for essentially...
Thanks, Brian Desmond [email protected] c - 312.731.3132 From: Rob Bonfiglio [mailto:[email protected]] Sent: Friday, July 31, 2009 9:03 AM To: NT System Admin Issues Subject: Re: Is there a SharePoint Expert that can help me out? 2.0 - 3.0 PROBLEMS I had a call once that last for about 12 hours...but that was mostly b/c the SharePoint engineer didn't seem to know much about SQL...after about 10-11 hours of working he got a SQL engineer on the phone and it was fixed pretty quickly. On Fri, Jul 31, 2009 at 9:42 AM, Carol Fee <[email protected]<mailto:[email protected]>> wrote: +1 on that. You really did get lucky. PSS for SharePoint and MOSS is not spiffy. CFee ________________________________ From: Ken Schaefer [mailto:[email protected]<mailto:[email protected]>] Sent: Thursday, July 30, 2009 8:05 PM To: NT System Admin Issues Subject: RE: Is there a SharePoint Expert that can help me out? 2.0 - 3.0 PROBLEMS Four hours is nothing ;-) We've had PSS calls open for weeks with SharePoint. Had another SharePoint + DPM issue that went all the way back to the PGs to have them figure out which of the two products (or how they were interacting) was breaking DPM. I think that was 6 weeks all up. Cheers Ken From: Marty Nelson [mailto:[email protected]<mailto:[email protected]>] Sent: Friday, 31 July 2009 1:03 AM To: NT System Admin Issues Subject: RE: Is there a SharePoint Expert that can help me out? 2.0 - 3.0 PROBLEMS I ended up on the phone with MS for four hours so something went really wrong and thank god they knew where to fix it! Thanks again for the suggestions. -Marty From: Ken Schaefer [mailto:[email protected]<mailto:[email protected]>] Sent: Wednesday, July 29, 2009 6:20 PM To: NT System Admin Issues Subject: RE: Is there a SharePoint Expert that can help me out? 2.0 - 3.0 PROBLEMS The Configuration Database is an SQL Server (or MSDE) database somewhere. It's usually called SharePoint_Config (for MOSS at least). So, you have to have SQL Server or MSDE somewhere, and it needs to be hosting this database. You can run the SharePoint Technologies Configuration Wizard to reconnect to the database, but you obviously need to know what your SQL Server name/instance is... Cheers Ken From: Marty Nelson [mailto:[email protected]<mailto:[email protected]>] Sent: Thursday, 30 July 2009 3:49 AM To: NT System Admin Issues Subject: RE: Is there a SharePoint Expert that can help me out? 2.0 - 3.0 PROBLEMS Sorry, a little more info. This is running on a W2K3 SP@ machine with IE7. Now it's degraded to the point to where I cannot even connect to the central management page. Says "Cannot connect to the configuration database." Now when I set this up originally YEARS ago, I accepted all of the defaults and now have no idea where the data resides. I have ~* very lightly used SharePoint sites, none of which are available at the moment. This database error is a new phenomenon since I last posted Thanks, -Marty From: Marty Nelson [mailto:[email protected]<mailto:[email protected]>] Sent: Wednesday, July 29, 2009 10:20 AM To: NT System Admin Issues Subject: Is there a SharePoint Expert that can help me out? 2.0 - 3.0 PROBLEMS So I started the workup to this upgrade yesterday. Got all of the prereq stuff loaded, ran a prescan everything came back dandy. Ran the upgrade, looked like it finished with no problems. And that's where it fell off of a cliff. Looking at the upgrade.log file there are some errors and failures, but I have no idea what it means, much less how to fix them. If there's anyone out there that can help me out I would greatly appreciate it! FWIW, these are the instructions I've been following: http://technet.microsoft.com/en-us/library/cc424954.aspx PLEASE HELP! -Marty ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~
