We were part of a University who spent lots of money on Microsoft (in EDU terms anyway. Microsoft almost gives things away to the EDU space.) But, my manager wasn't all that great on keeping up with the account numbers....so I'm not sure which level of support I got compared to what I was supposed to get. From what you describe it sounds like I didn't get the Premier support.
On Fri, Jul 31, 2009 at 10:24 AM, Brian Desmond <[email protected]>wrote: > *A lot of this is also a function of the fact that you get totally > different support if you’re calling on a pro case (when you call and put it > on a credit card) versus a premier contract. Premiere support comes with > SLAs, a TAM to complain to, etc. The pro cases folks are outsourced and come > with none of that. You get what you pay for essentially…* > > * * > > *Thanks,* > > *Brian Desmond* > > *[email protected]* > > * * > > *c - 312.731.3132* > > * * > > *From:* Rob Bonfiglio [mailto:[email protected]] > *Sent:* Friday, July 31, 2009 9:03 AM > *To:* NT System Admin Issues > *Subject:* Re: Is there a SharePoint Expert that can help me out? 2.0 - > 3.0 PROBLEMS > > > > I had a call once that last for about 12 hours...but that was mostly b/c > the SharePoint engineer didn't seem to know much about SQL...after about > 10-11 hours of working he got a SQL engineer on the phone and it was fixed > pretty quickly. > > On Fri, Jul 31, 2009 at 9:42 AM, Carol Fee <[email protected]> wrote: > > +1 on that. You really did get lucky. PSS for SharePoint and MOSS is not > spiffy. > > > > *CFee* > > > > > ------------------------------ > > *From:* Ken Schaefer [mailto:[email protected]] > > *Sent:* Thursday, July 30, 2009 8:05 PM > > > *To:* NT System Admin Issues > *Subject:* RE: Is there a SharePoint Expert that can help me out? 2.0 - > 3.0 PROBLEMS > > > > Four hours is nothing ;-) > > > > We’ve had PSS calls open for weeks with SharePoint. Had another SharePoint > + DPM issue that went all the way back to the PGs to have them figure out > which of the two products (or how they were interacting) was breaking DPM. I > think that was 6 weeks all up. > > > > Cheers > > Ken > > > > *From:* Marty Nelson [mailto:[email protected]] > *Sent:* Friday, 31 July 2009 1:03 AM > *To:* NT System Admin Issues > *Subject:* RE: Is there a SharePoint Expert that can help me out? 2.0 - > 3.0 PROBLEMS > > > > I ended up on the phone with MS for four hours so something went really > wrong and thank god they knew where to fix it! > > > > Thanks again for the suggestions. > > > > -Marty > > > > *From:* Ken Schaefer [mailto:[email protected]] > *Sent:* Wednesday, July 29, 2009 6:20 PM > *To:* NT System Admin Issues > *Subject:* RE: Is there a SharePoint Expert that can help me out? 2.0 - > 3.0 PROBLEMS > > > > The Configuration Database is an SQL Server (or MSDE) database somewhere. > It’s usually called SharePoint_Config (for MOSS at least). So, you have to > have SQL Server or MSDE somewhere, and it needs to be hosting this database. > > > > You can run the SharePoint Technologies Configuration Wizard to reconnect > to the database, but you obviously need to know what your SQL Server > name/instance is... > > > > Cheers > Ken > > > > *From:* Marty Nelson [mailto:[email protected]] > *Sent:* Thursday, 30 July 2009 3:49 AM > *To:* NT System Admin Issues > *Subject:* RE: Is there a SharePoint Expert that can help me out? 2.0 - > 3.0 PROBLEMS > > > > Sorry, a little more info. This is running on a W2K3 SP@ machine with > IE7. Now it’s degraded to the point to where I cannot even connect to the > central management page. Says “Cannot connect to the configuration > database.” > > > > Now when I set this up originally YEARS ago, I accepted all of the defaults > and now have no idea where the data resides. I have ~* very lightly used > SharePoint sites, none of which are available at the moment. > > > > This database error is a new phenomenon since I last posted > > > > Thanks, > > > > -Marty > > > > *From:* Marty Nelson [mailto:[email protected]] > *Sent:* Wednesday, July 29, 2009 10:20 AM > *To:* NT System Admin Issues > *Subject:* Is there a SharePoint Expert that can help me out? 2.0 - 3.0 > PROBLEMS > > > > So I started the workup to this upgrade yesterday. Got all of the prereq > stuff loaded, ran a prescan everything came back dandy. Ran the upgrade, > looked like it finished with no problems. And that’s where it fell off of > a cliff. Looking at the upgrade.log file there are some errors and > failures, but I have no idea what it means, much less how to fix them. If > there’s anyone out there that can help me out I would greatly appreciate it! > > > > FWIW, these are the instructions I’ve been following: > > > > http://technet.microsoft.com/en-us/library/cc424954.aspx > > > > PLEASE HELP! > > > > -Marty > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~
