There's a base one that doesn't have a lot of the benefits that's in the $15K range annually. Premiere works on a hours basis - you buy a block of hours and can use them for various things, support, training, onsite engagements, etc.
Agreed it's unlikely to make sense for a small firm on the outside, but, if your business depends on your IT systems and you lose money when they break, it's insurance. With a pro case there's no SLA to escalate a Sev A case to CPR at the four hour mark. Thanks, Brian Desmond br...@briandesmond.com c - 312.731.3132 -----Original Message----- From: Kurt Buff [mailto:kurt.b...@gmail.com] Sent: Friday, July 31, 2009 12:32 PM To: NT System Admin Issues Subject: Re: Is there a SharePoint Expert that can help me out? 2.0 - 3.0 PROBLEMS Just how much does a premier contract cost? When you are a manufacturing company of less than 300 people, I doubt you can afford it. So far all this discussion does is warn me to stay away from SharePoint. Kurt On Fri, Jul 31, 2009 at 07:24, Brian Desmond<br...@briandesmond.com> wrote: > A lot of this is also a function of the fact that you get totally > different support if you���re calling on a pro case (when you call and > put it on a credit card) versus a premier contract. Premiere support > comes with SLAs, a TAM to complain to, etc. The pro cases folks are > outsourced and come with none of that. You get what you pay for > essentiall���� > > > > Thanks, > > Brian Desmond > > br...@briandesmond.com > > > > c - 312.731.3132 > > > > From: Rob Bonfiglio [mailto:robbonfig...@gmail.com] > Sent: Friday, July 31, 2009 9:03 AM > To: NT System Admin Issues > Subject: Re: Is there a SharePoint Expert that can help me out? 2.0 - > 3.0 PROBLEMS > > > > I had a call once that last for about 12 hours...but that was mostly > b/c the SharePoint engineer didn't seem to know much about SQL...after > about 10-11 hours of working he got a SQL engineer on the phone and it > was fixed pretty quickly. > > On Fri, Jul 31, 2009 at 9:42 AM, Carol Fee <c...@massbar.org> wrote: > > +1 on that. You really did get lucky. PSS for SharePoint and MOSS is > +not > spiffy. > > > > CFee > > > > > > ________________________________ > > From: Ken Schaefer [mailto:k...@adopenstatic.com] > > Sent: Thursday, July 30, 2009 8:05 PM > > To: NT System Admin Issues > Subject: RE: Is there a SharePoint Expert that can help me out? 2.0 - > 3.0 PROBLEMS > > > > Four hours is nothing ;-) > > > > We���ve had PSS calls open for weeks with SharePoint. Had another > SharePoint + DPM issue that went all the way back to the PGs to have > them figure out which of the two products (or how they were > interacting) was breaking DPM. I think that was 6 weeks all up. > > > > Cheers > > Ken > > > > From: Marty Nelson [mailto:mnel...@transdyn.com] > Sent: Friday, 31 July 2009 1:03 AM > To: NT System Admin Issues > Subject: RE: Is there a SharePoint Expert that can help me out? 2.0 - > 3.0 PROBLEMS > > > > I ended up on the phone with MS for four hours so something went > really wrong and thank god they knew where to fix it! > > > > Thanks again for the suggestions. > > > > -Marty > > > > From: Ken Schaefer [mailto:k...@adopenstatic.com] > Sent: Wednesday, July 29, 2009 6:20 PM > To: NT System Admin Issues > Subject: RE: Is there a SharePoint Expert that can help me out? 2.0 - > 3.0 PROBLEMS > > > > The Configuration Database is an SQL Server (or MSDE) database somewhere. > �����s usually called SharePoint_Config (for MOSS at least). So, you > have to have SQL Server or MSDE somewhere, and it needs to be hosting this > database. > > > > You can run the SharePoint Technologies Configuration Wizard to > reconnect to the database, but you obviously need to know what your > SQL Server name/instance is... > > > > Cheers > Ken > > > > From: Marty Nelson [mailto:mnel...@transdyn.com] > Sent: Thursday, 30 July 2009 3:49 AM > To: NT System Admin Issues > Subject: RE: Is there a SharePoint Expert that can help me out? 2.0 - > 3.0 PROBLEMS > > > > Sorry, a little more info. This is running on a W2K3 SP@ machine with IE7. > Now it���s degraded to the point to where I cannot even connect to the > central management page. Says ���Cannot connect to the configuration > database.��� > > > > Now when I set this up originally YEARS ago, I accepted all of the > defaults and now have no idea where the data resides. I have ~* very > lightly used SharePoint sites, none of which are available at the moment. > > > > This database error is a new phenomenon since I last posted > > > > Thanks, > > > > -Marty > > > > From: Marty Nelson [mailto:mnel...@transdyn.com] > Sent: Wednesday, July 29, 2009 10:20 AM > To: NT System Admin Issues > Subject: Is there a SharePoint Expert that can help me out? 2.0 - 3.0 > PROBLEMS > > > > So I started the workup to this upgrade yesterday. Got all of the > prereq stuff loaded, ran a prescan everything came back dandy. Ran the > upgrade, > looked like it finished with no problems. And tha����s where it fell off of > a cliff. Looking at the upgrade.log file there are some errors and > failures, but I have no idea what it means, much less how to fix them. > If there���s anyone out there that can help me out I would greatly appreciate > it! > > > > FWIW, these are the instructions I���ve been following: > > > > http://technet.microsoft.com/en-us/library/cc424954.aspx > > > > PLEASE HELP! > > > > -Marty > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~ ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~
