I tried Sonicwall. First box I got randomly shut down and I had to return. Second one had some other issue which I can't recall at the moment but I had to send it back as well, so I ended up going back to what I know, Watchguard. I've never had to use Watchguard tech support so I can't say if its good or bad. Any issue I've ever had I was able to figure out using the user forum. I've been using Watchguard since 97.
James ----- Original Message ----- From: Erik Goldoff To: NT System Admin Issues Sent: Wednesday, September 23, 2009 12:23 PM Subject: RE: Abandoning Cisco Just a really, REALLY bad set of experiences with Sonic tech support for a TZ a few years back . language barrier was tough ( obviously on the Asian sub-continent ) and knowledge of general networking sucked . pretty much just a script reader for the first two levels , but I firmly think the escalation for the first level was another first level sitting nearby without a call .. I wasted hours and hours on the phone with those bozos, time that I couldn't bill for and will never get back. Your mileage may vary, but MY experience with Sonic peaked with the Tele2 before the TZ came out . ------------------------------------------------------------------------------ From: Micheal Espinola Jr [mailto:[email protected]] Sent: Wednesday, September 23, 2009 12:19 PM To: NT System Admin Issues Subject: Re: Abandoning Cisco Ooo, snap! I use SonicWALL myself, but I'd rather use Juniper. -- ME2 On Wed, Sep 23, 2009 at 12:05 PM, Erik Goldoff <[email protected]> wrote: -1 ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~
