Hey Dave, How about undelete? ;-) On Wed, Oct 7, 2009 at 10:38 PM, David Lum <[email protected]> wrote:
> Wow, that was unclear wasn't it? > > CS4 server config: > Program Folder = C:\Program Files\Common Files\Adobe > Data folder = E:\Data > > <rant> > You'd think if Version Cue CS4 stores your projects there and you back up > that folder and its subfolders and you had to rebuild the CS4 server from > scratch, one could re-point CS4 to that data directory it would pick up all > your old projects. Aparently no. CS4 has another setting called "Backup > Folder" and you have to use *Adobe's* Version Cue backup feature (which > cannot be automated) to be able to recover the data. Our users of CS4 never > used that "because we knew the server was getting backed up". It's frustraing > as hell to have 466GB of data sitting there and have no apparent way of > recovering it. > > I am working with Adobe support but they have proven to be exceptionally > slow. Adobe support: "Ok we understand what your issue is, we'll need to > escalate it to Tier 2, a tech will call you within 48 hours". 48 hours later > I e-mail them. "We'll call you when we find a solution". 24 hours later "We > have escalated it to our tier 3 engineers and they'll call you when they > find something out...". This issue is important enough that I have C-level > exec's getting involved to tap their resources/connections to recover the > data.... > </rant> > > $50 to anyone who can figure out how to recover the data :-) > > Dave > > ------------------------------ > *From:* Steven M. Caesare [[email protected]] > *Sent:* Wednesday, October 07, 2009 7:07 PM > > *To:* NT System Admin Issues > *Subject:* RE: Adobe CS4 > > What does “the folder it lives in (E:\Data) isn’t sufficient for > recovering it” mean? > > > > -sc > > > > *From:* David Lum [mailto:[email protected]] > *Sent:* Wednesday, October 07, 2009 7:26 PM > *To:* NT System Admin Issues > *Subject:* RE: Adobe CS4 > > > > So, it looks like I’ve “lost” 466GB of .WAV and other media files because > the folder it lives in (E:\Data) isn’t sufficient for recovering it, > apparently Version Cue keeps data in other locations that contain data on > how to get the old stuff out… > > *David Lum** **// *SYSTEMS ENGINEER > NORTHWEST EVALUATION ASSOCIATION > (Desk) 971.222.1025 *// *(Cell) 503.267.9764 > > > > *From:* Steven M. Caesare [mailto:[email protected]] > *Sent:* Monday, October 05, 2009 6:08 PM > *To:* NT System Admin Issues > *Subject:* RE: Adobe CS4 > > > > I have it, don’t support corporately tho…. Actually I avoid supporting ANY > non-server software corporately J > > > > -sc > > > > *From:* David Lum [mailto:[email protected]] > *Sent:* Monday, October 05, 2009 4:06 PM > *To:* NT System Admin Issues > *Subject:* Adobe CS4 > > > > My Google-fu is failing me, and Adobe’s technical support is agonizingly > slow to respond. Does anyone on this list happen to support Adobe Creative > Suite CS4? > > *David Lum** **// *SYSTEMS ENGINEER > NORTHWEST EVALUATION ASSOCIATION > (Desk) 971.222.1025 *// *(Cell) 503.267.9764 > > > > > > > > > > > > > > > > > > > > > > > > ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~
