Tried, but failed. My boss also contacted the GM / VP of Adobe���s Creative Suite Design and Web components and magically we got called shortly thereaft�����.and we were then promised a call from the proper tech within 90 minutes..
Dave From: John Cook [mailto:[email protected]] Sent: Thursday, October 08, 2009 8:39 AM To: NT System Admin Issues Subject: Re: Adobe CS4 Would a file recovery tool help perhaps? I'm pretty happy with the results of Easus partition recovery. It would be a slow process but it might work. John W. Cook Systems Administrator Partnership For Strong Families Sent to you from my Blackberry in the Cloud ________________________________ From: David Lum To: NT System Admin Issues Sent: Thu Oct 08 11:32:27 2009 Subject: RE: Adobe CS4 I wish. And the way our backups are configured (Tivoli) it only keeps 3 versions, and since I have uninstalled/reinstalled CS4 more than three times in the last two weeks to troubleshoot this thing, I cant even restore to say, Sept 12th or even August 12th (which would totally save my bacon). There are so many little things I could have do���� any one of them would have saved me that it kills me I didnt think it would be necessary to do *any* of them. I could have took a VM snapshot of the physical server, I could have made copies of the Adobe folders, I could have used Adobes backup tool for CS4. Dave From: Steve Ens [mailto:[email protected]] Sent: Thursday, October 08, 2009 7:41 AM To: NT System Admin Issues Subject: Re: Adobe CS4 Hey Dave, How about undelete? ;-) On Wed, Oct 7, 2009 at 10:38 PM, David Lum <[email protected]<mailto:[email protected]>> wrote: Wow, that was unclear wasn't it? CS4 server config: Program Folder = C:\Program Files\Common Files\Adobe Data folder = E:\Data <rant> You'd think if Version Cue CS4 stores your projects there and you back up that folder and its subfolders and you had to rebuild the CS4 server from scratch, one could re-point CS4 to that data directory it would pick up all your old projects. Aparently no. CS4 has another setting called "Backup Folder" and you have to use *Adobe's* Version Cue backup feature (which cannot be automated) to be able to recover the data. Our users of CS4 never used that "because we knew the server was getting backed up". It's frustraing as hell to have 466GB of data sitting there and have no apparent way of recovering it. I am working with Adobe support but they have proven to be exceptionally slow. Adobe support: "Ok we understand what your issue is, we'll need to escalate it to Tier 2, a tech will call you within 48 hours". 48 hours later I e-mail them. "We'll call you when we find a solution". 24 hours later "We have escalated it to our tier 3 engineers and they'll call you when they find something out...". This issue is important enough that I have C-level exec's getting involved to tap their resources/connections to recover the data.... </rant> $50 to anyone who can figure out how to recover the data :-) Dave ________________________________ From: Steven M. Caesare [[email protected]<mailto:[email protected]>] Sent: Wednesday, October 07, 2009 7:07 PM To: NT System Admin Issues Subject: RE: Adobe CS4 What do����the folder it lives in (E:\Data)�����t sufficient for recovering ���#157; mean? -sc From: David Lum [mailto:[email protected]<mailto:[email protected]>] Sent: Wednesday, October 07, 2009 7:26 PM To: NT System Admin Issues Subject: RE: Adobe CS4 So, it looks lik��������lost�� 466GB of .WAV and other media files because the folder it lives in (E:\Data) i���t sufficient for recovering it, apparently Version Cue keeps data in other locations that contain data on how to get the old stuff out David Lum // SYSTEMS ENGINEER NORTHWEST EVALUATION ASSOCIATION (Desk) 971.222.1025 // (Cell) 503.267.9764 From: Steven M. Caesare [mailto:[email protected]<mailto:[email protected]>] Sent: Monday, October 05, 2009 6:08 PM To: NT System Admin Issues Subject: RE: Adobe CS4 I have it,�����t support corporately tho. Actually I avoid supporting ANY non-server software corporately ��� -sc From: David Lum [mailto:[email protected]<mailto:[email protected]>] Sent: Monday, October 05, 2009 4:06 PM To: NT System Admin Issues Subject: Adobe CS4 My Google-fu is failing me, and Adobs technical support is agonizingly slow to respond. Does anyone on this list happen to support Adobe Creative Suite CS4? David Lum // SYSTEMS ENGINEER NORTHWEST EVALUATION ASSOCIATION (Desk) 971.222.1025 // (Cell) 503.267.9764 ________________________________ CONFIDENTIALITY STATEMENT: The information transmitted, or contained or attached to or with this Notice is intended only for the person or entity to which it is addressed and may contain Protected Health Information (PHI), confidential and/or privileged material. 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