Could've, would've, should've...don't kill yourself, there are always things we think of after the fact.
On Thu, Oct 8, 2009 at 10:32 AM, David Lum <[email protected]> wrote: > I wish. And the way our backups are configured (Tivoli) it only keeps 3 > versions, and since I have uninstalled/reinstalled CS4 more than three times > in the last two weeks to troubleshoot this thing, I can’t even restore to > say, Sept 12th or even August 12th (which would totally save my bacon). > > > > There are so many little things I could have done – any one of them would > have saved me – that it kills me I didn’t think it would be necessary to do > **any** of them. I could have took a VM snapshot of the physical server, I > could have made copies of the Adobe folders, I could have used Adobe’s > backup tool for CS4…. > > > > Dave > > > > *From:* Steve Ens [mailto:[email protected]] > *Sent:* Thursday, October 08, 2009 7:41 AM > *To:* NT System Admin Issues > *Subject:* Re: Adobe CS4 > > > > Hey Dave, > > How about undelete? ;-) > > On Wed, Oct 7, 2009 at 10:38 PM, David Lum <[email protected]> wrote: > > Wow, that was unclear wasn't it? > > > > CS4 server config: > > Program Folder = C:\Program Files\Common Files\Adobe > > Data folder = E:\Data > > > > <rant> > > You'd think if Version Cue CS4 stores your projects there and you back up > that folder and its subfolders and you had to rebuild the CS4 server from > scratch, one could re-point CS4 to that data directory it would pick up all > your old projects. Aparently no. CS4 has another setting called "Backup > Folder" and you have to use *Adobe's* Version Cue backup feature (which > cannot be automated) to be able to recover the data. Our users of CS4 never > used that "because we knew the server was getting backed up". It's > frustraing as hell to have 466GB of data sitting there and have no apparent > way of recovering it. > > > > I am working with Adobe support but they have proven to be exceptionally > slow. Adobe support: "Ok we understand what your issue is, we'll need to > escalate it to Tier 2, a tech will call you within 48 hours". 48 hours later > I e-mail them. "We'll call you when we find a solution". 24 hours later "We > have escalated it to our tier 3 engineers and they'll call you when they > find something out...". This issue is important enough that I have C-level > exec's getting involved to tap their resources/connections to recover the > data.... > > </rant> > > > > $50 to anyone who can figure out how to recover the data :-) > > > > Dave > > > ------------------------------ > > *From:* Steven M. Caesare [[email protected]] > *Sent:* Wednesday, October 07, 2009 7:07 PM > > > *To:* NT System Admin Issues > *Subject:* RE: Adobe CS4 > > > > What does “the folder it lives in (E:\Data) isn’t sufficient for recovering > it” mean? > > > > -sc > > > > *From:* David Lum [mailto:[email protected]] > *Sent:* Wednesday, October 07, 2009 7:26 PM > *To:* NT System Admin Issues > *Subject:* RE: Adobe CS4 > > > > So, it looks like I’ve “lost” 466GB of .WAV and other media files because > the folder it lives in (E:\Data) isn’t sufficient for recovering it, > apparently Version Cue keeps data in other locations that contain data on > how to get the old stuff out… > > *David Lum** **// *SYSTEMS ENGINEER > NORTHWEST EVALUATION ASSOCIATION > (Desk) 971.222.1025 *// *(Cell) 503.267.9764 > > > > *From:* Steven M. Caesare [mailto:[email protected]] > *Sent:* Monday, October 05, 2009 6:08 PM > *To:* NT System Admin Issues > *Subject:* RE: Adobe CS4 > > > > I have it, don’t support corporately tho…. Actually I avoid supporting ANY > non-server software corporately J > > > > -sc > > > > *From:* David Lum [mailto:[email protected]] > *Sent:* Monday, October 05, 2009 4:06 PM > *To:* NT System Admin Issues > *Subject:* Adobe CS4 > > > > My Google-fu is failing me, and Adobe’s technical support is agonizingly > slow to respond. Does anyone on this list happen to support Adobe Creative > Suite CS4? > > *David Lum** **// *SYSTEMS ENGINEER > NORTHWEST EVALUATION ASSOCIATION > (Desk) 971.222.1025 *// *(Cell) 503.267.9764 > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~
