Addendum to this - in the event logs on the CPM server, there are the following events all in a row:-
*Reset password successful for user account DOMAIN\testxenuser Failed to change password for user DOMAIN\testxenuser User DOMAIN\testxenuser specified a new password that does not comply with the password policy* It looks like it is resetting the password to something random before trying a user password change - but I don't see the point of this, nor did I remember seeing it in the configuration. Still doesn't put me any closer as to the reason why I can't reset it myself though. Cheers, 2009/10/28 James Rankin <[email protected]> > After much battling I stand on the cusp of having Citrix Password Manager > 4.6 SP1 working in my XenApp environment......so close I can almost smell > it. I've warred through problems with SSL certificates, moving from 64 to > 32-bit, failures to contact the service, countless installations and > reinstallations of both the service and the plugin - yet I am still plagued > by one last issue. > > I have the service running on a Windows 2003 server and configured with the > basic options, using an Active Directory store. I have the plugin installed > on a Windows 2008 x64 server alongside XenApp itself. When I log on to the > XenApp server, I can register my security questions just fine. From the > Account Self-Service link, I can use the security questions to unlock my AD > user account with no issue. However - every time I try to use the Account > Self-Service link to reset my password, I provide the answers to the > questions, yet when I try to reset the password I get this error.... > > *The password does not meet the password policy requirements. Check the > minimum length, password complexity and password history requirements. > > *Now I know that there are password policies - both "default" and "domain" > - defined inside Citrix Password Manager and I have not modified these at > all. I am also not sure how they interact with the Default Domain Policy > defined in AD, but I know one thing - the password I am trying to reset it > to matches the requirements of the policies defined in Citrix Password > Manager and in Active Directory itself. The really annoying thing is, even > when it fails to reset the password with this error, it obviously changes > the password in some way, because after this failure I can't log on again > with the old password. > > The Citrix Self-Service Features account I have chosen is a Domain Admin, > so I don't anticipate a privileges issue. I can unlock accounts, so why > can't I reset passwords? I am on the verge of tearing my hair out here, as I > have been trying on and off for weeks to get this damned bit of software > working. Any help at all would be most gratefully > received.........pleeeaassseeeee..... > > > TIA, > > > > JRR > > -- > "On two occasions...I have been asked, 'Pray, Mr Babbage, if you put into > the machine wrong figures, will the right answers come out?' I am not able > rightly to apprehend the kind of confusion of ideas that could provoke such > a question." > > http://raythestray.blogspot.com > > > > > > -- "On two occasions...I have been asked, 'Pray, Mr Babbage, if you put into the machine wrong figures, will the right answers come out?' I am not able rightly to apprehend the kind of confusion of ideas that could provoke such a question." http://raythestray.blogspot.com ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~
