Erik, I have been on sonicwalls for years....They have been stable in my environment and to be honest i have only had a few instances where i needed tech support. I would say support was hit and miss and if i complained enough they would get me to someone who was more helpful. I have not used tech support for about 2 years now so i am not sure of their support staff's current state. My latest install was early this year, a TZ190, for a remote office and it's been working great. I have not see nor heard anything about the NSA line.
David ________________________________ From: Erik Goldoff <[email protected]> To: NT System Admin Issues <[email protected]> Sent: Fri, October 30, 2009 9:39:46 AM Subject: RE: New firewall recommendations "3) I seem to remember some pretty fervent anti-SonicWall comments here lately, mostly due to offshoring of tech support. Am I remembering that correctly? Is it really so bad as to knock SonicWall off the list of contenders? " Support was so hideous for me on a TZ series, around 2005 I think, that I have refused to deal with them ever since, and do not recommend them to any clients I come across. They may have changed and improved since then, but I haven't bothered to check back with them due to the negative experiences I had then. There are others with opposing opinions Erik Goldoff IT Consultant Systems, Networks, & Security -----Original Message----- From: Richard Stovall [mailto:[email protected]] Sent: Friday, October 30, 2009 12:22 PM To: NT System Admin Issues Subject: New firewall recommendations Hola fellow admin peoples, I'm looking to replace our end of life Pix 515e firewalls. We have two, one for each inbound ISP. My SmartFilter subscription is also about to expire and I'm thinking I might like to move to a unified security solution. So far, the only candidate I've found is the Sonciwall NSA series, specifically the NSA240 for our size network. It looks like it can do: 1) WAN failover (1 firewall, multiple ISPs) 2) Traditional packet inspection / NAT, etc. 3) Layer 7 application inspection 4) Content filtering (to replace the SmartFilter) 5) A host of other buzzword goodies My questions are: 1) Are there any competing products that I should be loooking at? I can't seem to figure out if the Cisco ASA5500 series is comparable on all features. 2) Anyone have firsthand experience with the fully tricked out NSA 240 with the Gateway Security Suite of addons? Any comments you can share? 3) I seem to remember some pretty fervent anti-SonicWall comments here lately, mostly due to offshoring of tech support. Am I remembering that correctly? Is it really so bad as to knock SonicWall off the list of contenders? Thanks one and all for any suggestions/ideas/comments, RS ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~ ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~ ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~
