+1. With any hardware, especially a firewall, I FIND a reason to create a trouble ticket to test drive the tech support BEFORE it makes it into production. Even if it's a mundane ticket, it gives you a chance to 'Kick the tires'. You can practice the procedures to contact support, document them, ask about their call centers and locations, get a feel for timeliness, and ask about shortcuts to get the best support (Do they respond faster to web-based support or email / Do calls go to India, but email goes to US?).
Sam Tech support is like a seat belt: Most people don't care about the quality of it until they suddenly need it, and at that point, it's too late to decide it doesn't meet your needs... -- Ben ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~ ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~
