Logmein/logmeinrescue
Regards, Chris Orovet Technical Support O: (727)812-0276 Ext. 125 F: (727)812-0278 Email: [email protected] Web: http://www.atsi-inc.com "Whatever relationships you have attracted in your life at this moment, are precisely the ones you need in your life at this moment. There is a hidden meaning behind all events, and this hidden meaning is serving your own evolution." ~Chopra Confidentiality Notice: This e-mail message and any attachments are for the sole use of the intended recipient and may contain proprietary, confidential, trade secret or privileged information. Any unauthorized review, use, disclosure, or distribution is prohibited and may be a violation of law. If you are not the intended recipient or a person responsible for delivering this message to an intended recipient, please contact the sender by reply e-mail and destroy all copies of the original message immediately. From: Jacob [mailto:[email protected]] Sent: Tuesday, November 10, 2009 11:36 AM To: NT System Admin Issues Subject: RE: OT: Side work So.. how do you guys to remote work? Remote Assistance in XP? GoToAssist? Remote Assistance in XP is great (free), but if they are behind a firewall.. too much hassle. Now, I have to instruct them on how to open up the firewall. From: David Lum [mailto:[email protected]] Sent: Tuesday, November 10, 2009 7:23 AM To: NT System Admin Issues Subject: RE: OT: Side work Geeksquad.com shows $49.99 for a tune-up done remotely and $99.99 for doing it in the store, $299 to come to your house and remove virii and spyware ($149 online). $25 for 2 hours of cleaning malware is *waaay* to cheap, don't give away your time! One way to look at it is if they can't afford to pay reasonable rates to maintain it, then they can't afford it. Kind of like a car - you can spend $30,000 on a used Ferrari 308, but that doesn't mean you can afford to actually drive it. Being able to afford something to own and afford being able to USE it something are two different things J. For my clients it's 25% cheaper if I can do the work remote (I average about 50%-70% remote for my regular clients), and I charge nothing for e-mail Q's, etc. Pricing is certainly used to drive timing in your favor. The more inconvenient it is for you, the higher the price they pay - you can probably think of (many!) other businesses that work this way. David Lum // SYSTEMS ENGINEER NORTHWEST EVALUATION ASSOCIATION (Desk) 971.222.1025 // (Cell) 503.267.9764 -----Original Message----- From: Angus Scott-Fleming [mailto:[email protected]] Sent: Tuesday, November 10, 2009 6:54 AM To: NT System Admin Issues Subject: Re: OT: Side work On 9 Nov 2009 at 15:23, John Aldrich wrote: > Thanks. I´ll probably go cheaper than that, probably estimate 2 hours > @$25/hour for cleaning malware. Also, blow the inevitable dust bunnies out > of the case, etc. Way too cheap. Don't know where you are, but the Geek Squad is $99/hour even in low-priced Tucson here. One of the local companies I use to do hardware work is $95/hour. I bill in 1/4-hour increments with a 2-hour onsite minimum, but I don't bill for drive time. For phone or remote support or support done in my office I bill in 0.1-hour increments, so there is a huge incentive to have me work remotely or bring me the gear to work on. +1 on Jonathan Link's comments about pricing high and discounting home users. -- Angus Scott-Fleming GeoApps, Tucson, Arizona 1-520-290-5038 +-----------------------------------+ ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~ ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~
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