Ammyy Admin. I dont do enough remote support to run into their pay for version. So the free version works for me and there is nothing to install.
-- Mike Gill From: Jacob [mailto:[email protected]] Sent: Tuesday, November 10, 2009 8:36 AM To: NT System Admin Issues Subject: RE: OT: Side work So.. how do you guys to remote work? Remote Assistance in XP? GoToAssist? Remote Assistance in XP is great (free), but if they are behind a firewall.. too much hassle. Now, I have to instruct them on how to open up the firewall. From: David Lum [mailto:[email protected]] Sent: Tuesday, November 10, 2009 7:23 AM To: NT System Admin Issues Subject: RE: OT: Side work Geeksquad.com shows $49.99 for a tune-up done remotely and $99.99 for doing it in the store, $299 to come to your house and remove virii and spyware ($149 online). $25 for 2 hours of cleaning malware is *waaay* to cheap, dont give away your time! One way to look at it is if they cant afford to pay reasonable rates to maintain it, then they cant afford it. Kind of like a car you can spend $30,000 on a used Ferrari 308, but that doesnt mean you can afford to actually drive it. Being able to afford something to own and afford being able to USE it something are two different things J. For my clients its 25% cheaper if I can do the work remote (I average about 50%-70% remote for my regular clients), and I charge nothing for e-mail Qs, etc. Pricing is certainly used to drive timing in your favor. The more inconvenient it is for you, the higher the price they pay you can probably think of (many!) other businesses that work this way. David Lum // SYSTEMS ENGINEER NORTHWEST EVALUATION ASSOCIATION (Desk) 971.222.1025 // (Cell) 503.267.9764 -----Original Message----- From: Angus Scott-Fleming [mailto:[email protected]] Sent: Tuesday, November 10, 2009 6:54 AM To: NT System Admin Issues Subject: Re: OT: Side work On 9 Nov 2009 at 15:23, John Aldrich wrote: > Thanks. I´ll probably go cheaper than that, probably estimate 2 hours > @$25/hour for cleaning malware. Also, blow the inevitable dust bunnies out > of the case, etc. Way too cheap. Don't know where you are, but the Geek Squad is $99/hour even in low-priced Tucson here. One of the local companies I use to do hardware work is $95/hour. I bill in 1/4-hour increments with a 2-hour onsite minimum, but I don't bill for drive time. For phone or remote support or support done in my office I bill in 0.1-hour increments, so there is a huge incentive to have me work remotely or bring me the gear to work on. +1 on Jonathan Link's comments about pricing high and discounting home users. -- Angus Scott-Fleming GeoApps, Tucson, Arizona 1-520-290-5038 +-----------------------------------+ ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~ ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~
