A lesson well learned - part of good customer service is being a good customer.
Kurt On Mon, Nov 23, 2009 at 08:33, Sherry Abercrombie <[email protected]> wrote: > When will users learn that you can catch more flies with honey than > vinegar? > > The last time we had a power outage my UPS failed and my pc went down > immediately. I contacted our desktop guys later in the day with a request > that basically said, my ups failed this morning in the power outage, when > you have a chance could you replace the battery or the unit, whatever you > have available, when you get a chance, no rush on this, just whenever......I > had a desktop guy at my desk with a replacement battery within an hour :) > > I've learned that when you treat people in the customer service field with > kindness and respect, they will typically do whatever it takes to make you > happy. I know that's how I am and so try to treat others that way, and most > of the time it works. > > That being said, it does sound as if you do need to look at replacing the > battery or the entire ups because 5 minutes to me says that the battery is > going. > > Venting is good, we all understand because we've all been in your shoes ;) > > On Mon, Nov 23, 2009 at 10:19 AM, <[email protected]> wrote: >> >> OTOH, whenever we get a brown-out or sag, we almost always have one or >> more UPSs fail. I was told that was the difference between a $60 UPS and a >> $450 UPS. (The big ones make nice space heaters for winter, though...) >> -- >> Richard D. McClary >> Systems Administrator, Information Technology Group >> >> ASPCA® >> 1717 S. Philo Rd, Ste 36 >> Urbana, IL 61802 >> >> >> >> "Raper, Jonathan - Eagle" <[email protected]> wrote on 11/23/2009 >> 10:16:21 AM: >> >> > Wax on….wax off… J >> > >> > Yeah, I’d have them order a new UPS too, probably… >> > >> > If the existing UPS didn’t last 5 minutes, then he must have a >> > massive PC, an OLD UPS, a basically dead battery, or the software is >> > set to shut the system down prematurely…. >> > >> > We consistently get 20 minutes of runtime (or more) from a BackUPS >> > 750 ES for our desktop PCs…that model is a couple of years old >> > too…and they cost less than $100… >> > Jonathan L. Raper, A+, MCSA, MCSE >> > Technology Coordinator >> > Eagle Physicians & Associates, PA >> > [email protected] >> > www.eaglemds.com >> > >> > From: Andrew Levicki [mailto:[email protected]] >> > Sent: Monday, November 23, 2009 11:03 AM >> > To: NT System Admin Issues >> > Subject: Re: Freakin mondays. >> > >> > Breathe in, ... >> > >> > ... and breathe out. >> > >> > Hey if this dude wants a massive APC box under his desk, tell him to >> > get it signed off. After all, all you got to do is plug it in and >> > walk away (could install the software if he asks nicely). >> > >> > And breathe in, ... >> > >> > ... and breathe out. >> > 2009/11/23 Phillip Partipilo <[email protected]> >> > Trying my hardest to not be too abrasive here. This sort of junk always >> > happens on Mondays. This dork is complaining about a machine going down >> > because the power went out for 5 minutes. The UPS is meant for power >> > flickers. Come on man, our power company, Florida Power and Light, ie, >> > FPL, >> > is well known to be Frequent Power Loss. I hate Mondays. >> > >> > >> > Phillip Partipilo >> > Parametric Solutions Inc. >> > Jupiter, Florida >> > (561) 747-6107 >> > >> > >> > >> > >> > >> > THIS ELECTRONIC MESSAGE AND ANY ATTACHMENTS ARE CONFIDENTIAL >> > AND PROPRIETARY PROPERTY OF THE SENDER. THE INFORMATION IS >> > INTENDED FOR USE BY THE ADDRESSEE ONLY. ANY OTHER INTERCEPTION, >> > COPYING, ACCESSING, OR DISCLOSURE OF THIS MESSAGE IS PROHIBITED. >> > IF YOU HAVE RECEIVED THIS MESSAGE IN ERROR, PLEASE IMMEDIATELY >> > NOTIFY THE SENDER AND DELETE THIS MAIL AND ALL ATTACHMENTS. DO NOT >> > FORWARD THIS MESSAGE WITHOUT PERMISSION OF THE SENDER. >> > >> > >> > ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ >> > ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~ >> > >> > >> > >> > >> > Any medical information contained in this electronic message is >> > CONFIDENTIAL and privileged. It is unlawful for unauthorized persons >> > to view, copy, disclose, or disseminate CONFIDENTIAL information. >> > This electronic message may contain information that is confidential >> > and/or legally privileged. It is intended only for the use of the >> > individual(s) and/or entity named as recipients in the message. If >> > you are not an intended recipient of this message, please notify the >> > sender immediately and delete this material from your computer. Do >> > not deliver, distribute or copy this message, and do not disclose >> > its contents or take any action in reliance on the information that >> > it contains. >> > >> > >> >> >> >> > > > -- > Sherry Abercrombie > > "Any sufficiently advanced technology is indistinguishable from magic." > Arthur C. Clarke > > > > ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~
