When will users learn that you can catch more flies with honey than vinegar?
The last time we had a power outage my UPS failed and my pc went down immediately. I contacted our desktop guys later in the day with a request that basically said, my ups failed this morning in the power outage, when you have a chance could you replace the battery or the unit, whatever you have available, when you get a chance, no rush on this, just whenever......I had a desktop guy at my desk with a replacement battery within an hour :) I've learned that when you treat people in the customer service field with kindness and respect, they will typically do whatever it takes to make you happy. I know that's how I am and so try to treat others that way, and most of the time it works. That being said, it does sound as if you do need to look at replacing the battery or the entire ups because 5 minutes to me says that the battery is going. Venting is good, we all understand because we've all been in your shoes ;) On Mon, Nov 23, 2009 at 10:19 AM, <[email protected]> wrote: > > OTOH, whenever we get a brown-out or sag, we almost always have one or more > UPSs fail. I was told that was the difference between a $60 UPS and a $450 > UPS. (The big ones make nice space heaters for winter, though...) > -- > Richard D. McClary > Systems Administrator, Information Technology Group > > *ASPCA®* > 1717 S. Philo Rd, Ste 36 > Urbana, IL 61802 > > > > "Raper, Jonathan - Eagle" <[email protected]> wrote on 11/23/2009 > 10:16:21 AM: > > > > Wax on….wax off… J > > > > > Yeah, I’d have them order a new UPS too, probably… > > > > If the existing UPS didn’t last 5 minutes, then he must have a > > massive PC, an OLD UPS, a basically dead battery, or the software is > > set to shut the system down prematurely…. > > > > We consistently get 20 minutes of runtime (or more) from a BackUPS > > 750 ES for our desktop PCs…that model is a couple of years old > > too…and they cost less than $100… > > Jonathan L. Raper, A+, MCSA, MCSE > > Technology Coordinator > > Eagle Physicians & Associates, PA > > [email protected] > > www.eaglemds.com > > > > From: Andrew Levicki [mailto:[email protected]] > > Sent: Monday, November 23, 2009 11:03 AM > > To: NT System Admin Issues > > Subject: Re: Freakin mondays. > > > > Breathe in, ... > > > > ... and breathe out. > > > > Hey if this dude wants a massive APC box under his desk, tell him to > > get it signed off. After all, all you got to do is plug it in and > > walk away (could install the software if he asks nicely). > > > > And breathe in, ... > > > > ... and breathe out. > > 2009/11/23 Phillip Partipilo <[email protected]> > > Trying my hardest to not be too abrasive here. This sort of junk always > > happens on Mondays. This dork is complaining about a machine going down > > because the power went out for 5 minutes. The UPS is meant for power > > flickers. Come on man, our power company, Florida Power and Light, ie, > FPL, > > is well known to be Frequent Power Loss. I hate Mondays. > > > > > > Phillip Partipilo > > Parametric Solutions Inc. > > Jupiter, Florida > > (561) 747-6107 > > > > > > > > > > > > THIS ELECTRONIC MESSAGE AND ANY ATTACHMENTS ARE CONFIDENTIAL > > AND PROPRIETARY PROPERTY OF THE SENDER. THE INFORMATION IS > > INTENDED FOR USE BY THE ADDRESSEE ONLY. ANY OTHER INTERCEPTION, > > COPYING, ACCESSING, OR DISCLOSURE OF THIS MESSAGE IS PROHIBITED. > > IF YOU HAVE RECEIVED THIS MESSAGE IN ERROR, PLEASE IMMEDIATELY > > NOTIFY THE SENDER AND DELETE THIS MAIL AND ALL ATTACHMENTS. DO NOT > > FORWARD THIS MESSAGE WITHOUT PERMISSION OF THE SENDER. > > > > > > ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ > > ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~ > > > > > > > > > > Any medical information contained in this electronic message is > > CONFIDENTIAL and privileged. It is unlawful for unauthorized persons > > to view, copy, disclose, or disseminate CONFIDENTIAL information. > > This electronic message may contain information that is confidential > > and/or legally privileged. It is intended only for the use of the > > individual(s) and/or entity named as recipients in the message. If > > you are not an intended recipient of this message, please notify the > > sender immediately and delete this material from your computer. Do > > not deliver, distribute or copy this message, and do not disclose > > its contents or take any action in reliance on the information that > > it contains. > > > > > > > > > > -- Sherry Abercrombie "Any sufficiently advanced technology is indistinguishable from magic." Arthur C. Clarke ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~
