I just Exmerged her mailbox, deleted and recreated the account, then imported the mail back and it's working fine now.
Thanks for the help all. Jay From: Eric Woodford [mailto:[email protected]] Sent: Tuesday, December 01, 2009 2:44 PM To: NT System Admin Issues Subject: Re: Outlook does not recognize Do you have 2 mailboxes with the same mailbox alias or LegacyExchangeDN. I get it quite often when there's a new hire with the same first initial last name combo. Two entries in our GAL their name would show, but their properties would be the legacy DN. We had to change our policy on building new mailboxes to use a different format. (Department+Firstname+lastName). To fix, you need to change one of the duplicate users Mailbox alias (ADUC) and MSExchangeLegacyDN (in ADSI Edit) to the new Alias. It should look something like: /o=<site>/ou=First Administrative Group/cn=Recipients/cn=<alias> On Tue, Dec 1, 2009 at 10:55 AM, Jay Dale <[email protected]> wrote: That did not help, so I'm Exmerging the mailbox and deleting/recreating the user account to see if that makes a difference. Interestingly, while doing Exmerge, the mailbox showed up as the wrong mailbox name, so that was probably the problem. Hopefully re-creation will fix it. Thanks, Jay From: Chris Orovet [mailto:[email protected]] Sent: Monday, November 30, 2009 2:28 PM To: NT System Admin Issues Subject: RE: Outlook does not recognize "C:\Documents and Settings\your-profile\Application Data\Microsoft\Outlook" Delete or rename all *.nk2 files at this location http://support.microsoft.com/?kbid=287623 then search for the user and see if it comes up. Regards, Chris Orovet Technical Support O: (727)812-0276 Ext. 125 F: (727)812-0278 Email: [email protected] Web: http://www.atsi-inc.com <http://www.atsi-inc.com/> "Whatever relationships you have attracted in your life at this moment, are precisely the ones you need in your life at this moment. There is a hidden meaning behind all events, and this hidden meaning is serving your own evolution." ~Chopra Confidentiality Notice: This e-mail message and any attachments are for the sole use of the intended recipient and may contain proprietary, confidential, trade secret or privileged information. Any unauthorized review, use, disclosure, or distribution is prohibited and may be a violation of law. If you are not the intended recipient or a person responsible for delivering this message to an intended recipient, please contact the sender by reply e-mail and destroy all copies of the original message immediately. From: Jay Dale [mailto:[email protected]] Sent: Wednesday, November 25, 2009 11:25 PM To: NT System Admin Issues Subject: RE: Outlook does not recognize I tried that, still came up. It brings up the Check Name, Microsoft Office does not recognize and then gives the person's name as an option to add. When I click on the name and choose Properties, it gives the following LDAP query: /ou=Domain/o=Netbios name/cn=Recipients/cn=jsmith jsmith is nowhere to be found on either DC, in AD Find or in adsiedit. So where does it keep bringing this up - in the OAB? Jay ________________________________ From: Benjamin Zachary - Lists Sent: Tue 11/24/2009 10:10 PM To: NT System Admin Issues Subject: RE: Outlook does not recognize You may get this if you have hide the user from the organization checkbox because when you goto setup the account outlook cannot find the username in the GAL. What you can do is goto the user account, right click and exchange features and remove all exchange attributes, this will orphan the mailbox. Then go into exchange, drill down to mailboxes, do an update and you should see her mailbox with an X on it, then right click and re-associate it with the user ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~
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