OK. Boot to Kon-boot to Safe mode and changed the user password from there. That seemed to work.
Thanks for the help. Saved this guys class notes. I think he learned not to drink and compute <grin> again. This list Rocks!! Len Hammond CSI:Hartland [email protected] On Thu, Dec 3, 2009 at 4:52 PM, Tim Evans <[email protected]> wrote: > Have him boot off of http://www.piotrbania.com/all/kon-boot/ and reset > the password. No reinstall needed > > > > *From:* Len Hammond [mailto:[email protected]] > *Sent:* Thursday, December 03, 2009 1:45 PM > *To:* NT System Admin Issues > *Subject:* Latitude access problem > > > > Dell Latitude Genuises: > > > > Just had a call from a customer. He decided to set an account password on > his Latitude laptop three days ago. He did this after drinking a bottle of > wine, and now he can't remember his password. He either typed it wrong twice > when setting it or doesn't remember it. Either way he can't get into his > machine. He also doesn't remember or can't figure out what the Admin > password is either. He does own the box and apparently he recently talked > with Dell about this specific Service Tag to get drivers for a refresh. This > is the box he has been using for some class he is taking so he needs to get > the data off of it. It runs fine, he just can't get into it. > > > > He can pull the HDD and put it in an external case and attach it to another > machine to grab the data before he wipes and reinstalls the OS. I have never > tried to "repair" an operating system installation to reset passwords and I > really think that will not work. Anyway, he is going to try a repair before > he pulls the drive and recovers his data and then rebuilds. I believe that > there are no viruses involved, but it did sound like alcohol was involved > <grin>. > > > > Anyone have any thoughts, I can try or pass on to him? > > > Len Hammond > CSI:Hartland > [email protected] > > > > > > > > > > ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~
