Well, a good way to test it is to actually use the desktop activation where the device is connected via usb to the workstation. I know it's a pain, but we have to resort to that about half the time when activating a new BES user because the wireless activation doesn't always work.
On Thu, Dec 10, 2009 at 3:19 PM, Jonathan Link <[email protected]>wrote: > I'm having a devil of the time with getting BES up and running. Where I'm > stuck is at the wireless activation point. I have one user who has > volunteered their device and I cannot get them activated. > I have wiped the device, setup the user, created an activation password. > When we attempt the enterprise activation it stalls out at the activating > screen. I have also asked the user to call AT&T to ensure that his phone is > provisioned for BES. I have verified that BES has access to the mailbox > with the IEMtest utility. The email with etp.dat is received by the user > but never leaves the mailbox. I disabled Vipre on his computer and the AV > at the mail server to ensure that the file hasn't been touched or mangled > and BES processes it. > > I appreciate any additional insight list members could provide. Nine times > out of ten I start an email, think of something I haven't tried which > resolves my problem, but that isn't happening in this case. > > Thanks, > Jonathan > > > > > > -- Sherry Abercrombie "Any sufficiently advanced technology is indistinguishable from magic." Arthur C. Clarke ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~
