I have to agree with that. At times in the past we had to go to a store to show them. Our purchasing guy decided that sucked and told our rep that he could not only spell Verizon he could sign a contract with them instead as well.
We got better support after that. On Thu, Dec 10, 2009 at 6:15 PM, Brian Desmond <[email protected]> wrote: > Look at their account under Component Information in BES. What does it say? > > > > My experience has been that this directly correlates to the lack of a data > plan which supports BES. At least half the time the phone company seems to > assure you it will work when they’re actually full of it. > > > > Thanks, > > Brian Desmond > > [email protected] > > > > c – 312.731.3132 > > > > From: Jonathan Link [mailto:[email protected]] > Sent: Thursday, December 10, 2009 3:19 PM > To: NT System Admin Issues > Subject: OT:BES 5 Wireless activation > > > > I'm having a devil of the time with getting BES up and running. Where I'm > stuck is at the wireless activation point. I have one user who has > volunteered their device and I cannot get them activated. > > I have wiped the device, setup the user, created an activation password. > When we attempt the enterprise activation it stalls out at the activating > screen. I have also asked the user to call AT&T to ensure that his phone is > provisioned for BES. I have verified that BES has access to the mailbox > with the IEMtest utility. The email with etp.dat is received by the user > but never leaves the mailbox. I disabled Vipre on his computer and the AV > at the mail server to ensure that the file hasn't been touched or mangled > and BES processes it. > > > > I appreciate any additional insight list members could provide. Nine times > out of ten I start an email, think of something I haven't tried which > resolves my problem, but that isn't happening in this case. > > > > Thanks, > > Jonathan > > > > > > > > ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~
