Well, I finally got back to this after the holidays. Desktop activation failed,too. So I fell back on AT&T support who were kind enough to escalate this problem to RIM and RIM finally fixed me up.
Turned out that there was something wrong with the besadmin users account I had created. We couldn't determine what, because after extensive review both the RIM agent and I knew that everything was configured correctly and iemstest.exe would complete successfully. Eventually, he suggested we create a brand new admin user for the BES. Well that did it. We're still scratching our heads as to why the first user didn't work, but I can now move on and have added a couple of devices to the BES. On Fri, Dec 11, 2009 at 5:00 AM, tony patton < [email protected]> wrote: > +1 on the desktop activation, ran this by my co-worker that lokks after > blackberrys and she has to do it that way now and again. > > Regards > > Tony Patton > Desktop Operations Cavan > Ext 8078 > Direct Dial 049 435 2878 > email: [email protected] > > > From: Sherry Abercrombie <[email protected]> To: "NT System Admin > Issues" <[email protected]> Date: 10/12/2009 21:28 > Subject: Re: OT:BES 5 Wireless activation > ------------------------------ > > > > Well, a good way to test it is to actually use the desktop activation where > the device is connected via usb to the workstation. I know it's a pain, but > we have to resort to that about half the time when activating a new BES user > because the wireless activation doesn't always work. > > On Thu, Dec 10, 2009 at 3:19 PM, Jonathan Link > <*[email protected]*<[email protected]>> > wrote: > I'm having a devil of the time with getting BES up and running. Where I'm > stuck is at the wireless activation point. I have one user who has > volunteered their device and I cannot get them activated. > I have wiped the device, setup the user, created an activation password. > When we attempt the enterprise activation it stalls out at the activating > screen. I have also asked the user to call AT&T to ensure that his phone is > provisioned for BES. I have verified that BES has access to the mailbox > with the IEMtest utility. The email with etp.dat is received by the user > but never leaves the mailbox. I disabled Vipre on his computer and the AV > at the mail server to ensure that the file hasn't been touched or mangled > and BES processes it. > > I appreciate any additional insight list members could provide. Nine times > out of ten I start an email, think of something I haven't tried which > resolves my problem, but that isn't happening in this case. > > Thanks, > Jonathan > > > > > > > > -- > Sherry Abercrombie > > "Any sufficiently advanced technology is indistinguishable from magic." > Arthur C. Clarke > > > > > > ====================================================================http://www.quinn-insurance.com > > This e-mail is intended only for the addressee named above. The contents > should not be copied nor disclosed to any other person. Any views or > opinions expressed are solely those of the sender and > do not necessarily represent those of QUINN-Insurance, unless otherwise > specifically stated . As internet communications are not secure, > QUINN-Insurance is not responsible for the contents of this message nor > responsible for any change made to this message after it was sent by the > original sender. Although virus scanning is used on all inbound and > outbound e-mail, we advise you to carry out your own virus check before > opening any attachment. We cannot accept liability for any damage sustained > as a result of any software viruses. > > ==================================================================== > > QUINN-Life Direct Limited is regulated by the Financial Regulator. > QUINN-Insurance Limited is regulated by the Financial Regulator and > regulated by the Financial Services Authority for the conduct of UK > business. > > ==================================================================== > > QUINN-Life Direct Limited is registered in Ireland, registration number > 292374 and is a private company limited by shares. > QUINN-Insurance Limited is registered in Ireland, registration number > 240768 and is a private company limited by shares. > Both companies have their head office at Dublin Road, Cavan, Co. Cavan. > > > > > > ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~
