I was hoping you would have said, "Yes, they had support problems in the past, but are now rated as the best tech support in the industry!" Alas.
When I switched, they wanted to know why, which was the first contact I had been able to have with them in two tears that was related to any topic sent them, and they indicated they were completely revamping their support. They also said we had not purchased support for the product. Perhaps that was true during the renewal, but we had purchased it for the previous two, and renewed what they sent us. Since they never responded to my complaints of no support for two years, I presume their revamp was not an issue for us. So, I had hoped someone would have told me how their experience was much better than mine. I too think Vipre is our best choice, but I am not the person making the final decision here. From: Jon Harris [mailto:[email protected]] Sent: Monday, December 14, 2009 10:28 AM To: NT System Admin Issues Subject: Re: Vipre Competition I agree but you asked which vendor would we look at IF Vipre was not available. I did not want to imply that NOD32 was my first choice either. It is simply on my short list. I have had enough issues with McAfee and Symantec in the past where either they cost me time or allowed bugs through to keep them off the short list. I have had set up issues with ForeFront but it is getting a major rewrite that I would be keeping it on my short list. I had similar setup issues with NOD32 but I could live with set up issues I can't put up with letting bugs through or killing machines during updates. Jon On Mon, Dec 14, 2009 at 8:58 AM, Steve Kelsay <[email protected]> wrote: Our problem with eset was there implosion of tech support. After getting status messages of "I don't know how to handle that object" and no response from their tech support, we determined them to be non-responsive. They did not let a threat though, but really, how could we tell with status messages like that and no one to tell me what that meant? The first subscription we had with them, they were wonderful. Then the second renewal period, they collapsed on us. That was when we went with Vipre. From: Jon Harris [mailto:[email protected]] Sent: Friday, December 11, 2009 8:52 PM To: NT System Admin Issues Subject: Re: Vipre Competition Personally I would want to look at the new Forefront and v 3 NOD before I made any decisions if Vipre is not available. Jon On Fri, Dec 11, 2009 at 10:32 AM, Steve Kelsay <[email protected]> wrote: OK. If for some reason, we cannot use Vipre (which is my choice at this point), what is the second best choice of AV/Anti Malware attacks? ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~ ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~
