Sunbelt has always stood close enough to any product that they sell to get hurt if it does not work and they seem to work hard to keep their customers happy. I remember one that they even advised me to NOT purchase the product as it would not work well. That sold me that they do care about the admin's working out there enough to sacrifice sales for a good reputation.
Jon On Tue, Mar 9, 2010 at 6:03 PM, Sam Cayze <[email protected]> wrote: > Thanks for the update Stu. > > None of these hiccups scare me. Sunbelt has more than proved themselves to > me already. I haven't done the upgrade yet, and I'm not one bit scared to > do so :) Every update has in the past has gone flawless for me. > > Sam > > ------------------------------ > *From:* Stu Sjouwerman [mailto:[email protected]] > *Sent:* Tuesday, March 09, 2010 4:49 PM > > *To:* NT System Admin Issues > *Subject:* RE: VIPRE 4 Enterprise > > All, > > > > We have had had Richard contacted by tier 2 and we worked with Steve Ens on > his key issue. > > > > It’s true we are very busy, but the vast majority of installations go > without a hitch. > > > > Yes, the fact we have SQL express now does cause a wrinkle here and there, > but that’s easy to > > explain and get to work. > > > > There are actually no large “known issues” with the new V4 release. I can > see the stats from > > here and there are 1,700 servers installed with Version 4. > > > > Hope this helps, > > > > Warm regards, > > > *Stu Sjouwerman* > > *Co-Founder, Publisher, Sunbelt Media* > P: +1-727-562-0101 ext 218 > F: +1-727-562-5199 > [email protected] > > > > > > > *From:* [email protected] [mailto:[email protected]] > *Sent:* Tuesday, March 09, 2010 3:05 PM > *To:* NT System Admin Issues > *Subject:* Re: VIPRE 4 Enterprise > > > > > Support just returned my call... > > 1. They are downloading logs. Mine is not the first complaint they're > receive concerning the inability to push out new agents. > > 2. The fact that remote report servers or consoles do not work is also a > known issue. My rep said their developers are pounding away at the code > trying to figure out why that broke. > > Hope this is helpful... > -- > richard > > Steve Ens <[email protected]> wrote on 03/09/2010 01:49:28 PM: > > > No, not screwed...just can't get any updates, etc. Usually support > > is great, but for the life of me, nobody is getting back to me or > > answering email or phones. > > > On Tue, Mar 9, 2010 at 11:11 AM, James Rankin <[email protected]> > wrote: > > Does that mean your deployment is completely screwed? I've been > > hanging off on the upgrade process for a while now, and I don't > > fancy doing it if there are going to be a lot of potential problems.... > > > > > On 9 March 2010 16:58, <[email protected]> wrote: > > > > Well, I upgraded my VIPRE server to version 4 Enterprise. They're > > right - it is indeed the end of AV as I knew it! Now, how to I > > protect my network w/o AV? I can't believe this was in beta testing > > since November! > > > > I'm also rather tired of "Solomon and Sheba"... I guess that, > > considering the wait time, I'm not the only one with VIPRE 4 > > Enterprise problems... > > -- > > Richard D. McClary > > Systems Administrator, Information Technology Group > > ASPCA® > > 1717 S. Philo Rd, Ste 36 > > Urbana, IL 61802 > > > > [email protected] > > > > P: 217-337-9761 > > C: 217-417-1182 > > F: 217-337-9761 > > www.aspca.org > > > > The information contained in this e-mail, and any attachments > > hereto, is from The American Society for the Prevention of Cruelty to > Animals® > > (ASPCA®) and is intended only for use by the addressee(s) named > > herein and may contain legally privileged and/or confidential > > information. If you are not the intended recipient of this e-mail, > > you are hereby notified that any dissemination, distribution, > > copying or use of the contents of this e-mail, and any attachments > > hereto, is strictly prohibited. If you have received this e-mail in > > error, please immediately notify me by reply email and permanently > > delete the original and any copy of this e-mail and any printout thereof. > > > > > > > > > > > > > > -- > > "On two occasions...I have been asked, 'Pray, Mr Babbage, if you put > > into the machine wrong figures, will the right answers come out?' I > > am not able rightly to apprehend the kind of confusion of ideas that > > could provoke such a question." > > > > > > > > > > > > > > > > > > > > > > > > > ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~
