Try deleting her outlook profile and fire up outlook again (creating a new profile) I just had to do this yesterday for a user.
________________________________ From: Andrew Levicki [mailto:[email protected]] Sent: Tuesday, April 06, 2010 12:42 PM To: NT System Admin Issues Subject: Re: Outlook strangeness So... she's a witch?! On 7 April 2010 01:31, Brian Desmond <[email protected]> wrote: Safe mode starts it without addins… Thanks, Brian Desmond [email protected] c – 312.731.3132 From: John Aldrich [mailto:[email protected]] Sent: Tuesday, April 06, 2010 11:31 AM To: NT System Admin Issues Subject: Outlook strangeness I have ONE user who’s having a problem with her Outlook 2000 today. For some strange reason, the ONLY way I can get it to start and open up is to start it in safe mode, i.e. “outlook.exe /safe”. That’s not an ideal situation, obviously. I’ve tried pretty much all the other command-line switches that seem to apply, including “/nopreview” and “/cleanprofile” but the only one that does anything at all is the “/safe” switch. Any clues as to what could be the problem? I can’t seem to find anything that might be causing this. The machine is running XP Pro SP3 and it was working fine yesterday, but today, for some reason, it just won’t work normally, and I’ve even had the user restart her computer. I’m just about out of options here… I created a shortcut on her desktop to outlook.exe in safe mode, so she’s working, but it’s a less than ideal situation. Thanks! -- Kind regards, Andrew Levicki ルビッキー アンドルュー MCITP Enterprise Administrator on Windows Server 2008 MCITP Enterprise Messaging Administrator on Exchange Server 2007 Microsoft Certified Systems Engineer (MCSE) on Windows Server 2003 Cisco Certified Network Associate (CCNA) ITILv3 . ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~
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