shouldn't, especially not like that. The extend.dat is a cache that helps outlook load faster by caching add-in information it would otherwise have to find in a potentially large registry. If there is anything in the cache pointing to an inaccurate location, it could cause Outlook to hang or hiccup. Saw something similar after a SAV9 uninstall ( don't remember if Outlook 2000 or 2003 ) but afterwards Outlook wouldn't start. Deleted the extend.dat and then Outlook came right up fat and happy
On Tue, Apr 6, 2010 at 1:26 PM, John Aldrich <[email protected]>wrote: > Thanks. I’ll give it a shot. AFAIK, there has been nothing added/removed > in the last few days. She had a couple different toolbars (Google and Yahoo) > installed, but that **shouldn’t** affect Outlook, should it? > > > > [image: John-Aldrich][image: Tile-Tools] > > > > *From:* Erik Goldoff [mailto:[email protected]] > *Sent:* Tuesday, April 06, 2010 1:20 PM > > *To:* NT System Admin Issues > *Subject:* Re: Outlook strangeness > > > > search for and delete the extend.dat file from her Application > Data/Microsoft/Outlook under her profile folder in Documents and Settings. > > Then restart Outlook, it will recreate the extend.dat from information > found in the registry. > > > > Anything uninstalled on her system in the last day or so ? > > On Tue, Apr 6, 2010 at 12:30 PM, John Aldrich < > [email protected]> wrote: > > I have ONE user who’s having a problem with her Outlook 2000 today. For > some strange reason, the ONLY way I can get it to start and open up is to > start it in safe mode, i.e. “outlook.exe /safe”. That’s not an ideal > situation, obviously. I’ve tried pretty much all the other command-line > switches that seem to apply, including “/nopreview” and “/cleanprofile” but > the only one that does anything at all is the “/safe” switch. > > > > Any clues as to what could be the problem? I can’t seem to find anything > that might be causing this. The machine is running XP Pro SP3 and it was > working fine yesterday, but today, for some reason, it just won’t work > normally, and I’ve even had the user restart her computer. I’m just about > out of options here… I created a shortcut on her desktop to outlook.exe in > safe mode, so she’s working, but it’s a less than ideal situation. > > > > Thanks! > > > > [image: John-Aldrich][image: Tile-Tools] > > > > > > > > > > > > > > > > > > ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~
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