That would explain why it wants the USB "key" in a specific port, and same for the Wacom. What about Roxio??? Any clue what's going on with that? I'm tempted to just go ahead and buy an upgrade (or even better, the full version - it's not even $100 retail!)
John-AldrichTile-Tools From: Jim Majorowicz [mailto:[email protected]] Sent: Thursday, April 15, 2010 11:48 PM To: NT System Admin Issues Subject: RE: Problem with Dell laptop I don't know about the hardware you're working with, but I know in most cases stuff like this is related to the way XP seems to handle items placed on the USB bus. I've observed situations where if you connect an item and configure it one port, shut the system down and move it to another port, XP will have disabled the first listing of the item and created a second (exact copy) of the item. There may be instances where software is expecting to find things in the first item and doesn't even look in the second. From: John Aldrich [mailto:[email protected]] Sent: Thursday, April 15, 2010 8:42 AM To: NT System Admin Issues Subject: Problem with Dell laptop We have a Dell XPS M1730 here which is having some odd issues lately, mostly related to USB, but also the DVDRW drive is not recognized by Roxio 10. The USB issue is multi-faceted as follows: 1) We have a USB "Hard Lock" key for some software that we use for carpet designing (kind of like CAD/CAM for carpet design! <Grin>) and it is ONLY recognized if it's in one USB port. However, when trying to run a related piece of software that also requires that specific hard-lock key, it says it can't find the hard-lock. 2) There is a Wacom tablet that plugs into the USB port on that laptop, and sometimes it'll pop up a message saying "tablet driver not running." I seem to have fixed that by swapping the USB port that the tablet plugs into with the one we have the external floppy drive hooked up to. The main issue at this point is two fold: 1) Why does Roxio not recognize that the DVD R/W drive is there and 2) Why does the Hard Lock key work sometimes and not others? I think the design department is contacting the software manufacturer regarding the problem, but if it's a Windows XP or laptop problem, that's my problem. J Any ideas??? John-AldrichTile-Tools ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~
<<image001.jpg>>
<<image002.jpg>>
