It's getting *missed*, not quarantined, plus I think that's for the desktop 
product only...

From: John Aldrich [mailto:[email protected]]
Sent: Friday, April 16, 2010 8:56 AM
To: NT System Admin Issues
Subject: RE: Viper Email Security and missed virus

There's an option in the quarantine when you right-click to send for analysis.

[John-Aldrich][Tile-Tools]

From: Joseph L. Casale [mailto:[email protected]]
Sent: Friday, April 16, 2010 10:54 AM
To: NT System Admin Issues
Subject: Viper Email Security and missed virus

Twice now I sent support an email asking what to do with missed viruses and 
never received a response.

Do they not take samples or investigate misses? It's not a new virus...

jlc









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