Vipre email support has been very slow for me lately. It took 3 weeks for support to finally email me and suggest that I upgrade to the lastest version to fix 2 issues I was having. One was with Vipre enterprise updates and the other was with Vipre Email security for Exchange.
On Fri, Apr 16, 2010 at 10:22 AM, John Aldrich <[email protected] > wrote: > You can manually move something suspicious to quarantine, or you can go > to the Vipre website and submit a suspected piece of malware for review. > > > > [image: John-Aldrich][image: Tile-Tools] > > > > *From:* Joseph L. Casale [mailto:[email protected]] > *Sent:* Friday, April 16, 2010 10:59 AM > > *To:* NT System Admin Issues > *Subject:* RE: Viper Email Security and missed virus > > > > It’s getting **missed**, not quarantined, plus I think that’s for the > desktop product only… > > > > *From:* John Aldrich [mailto:[email protected]] > *Sent:* Friday, April 16, 2010 8:56 AM > *To:* NT System Admin Issues > *Subject:* RE: Viper Email Security and missed virus > > > > There’s an option in the quarantine when you right-click to send for > analysis. > > > > [image: John-Aldrich][image: Tile-Tools] > > > > *From:* Joseph L. Casale [mailto:[email protected]] > *Sent:* Friday, April 16, 2010 10:54 AM > *To:* NT System Admin Issues > *Subject:* Viper Email Security and missed virus > > > > Twice now I sent support an email asking what to do with missed viruses and > never received a response. > > > > Do they not take samples or investigate misses? It’s not a new virus… > > > > jlc > > > > > > > > > > > > > > > > > > ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~
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