3 weeks? lol, what was your exchange issue? From: Eric Wittersheim [mailto:[email protected]] Sent: Friday, April 16, 2010 10:12 AM To: NT System Admin Issues Subject: Re: Viper Email Security and missed virus
Vipre email support has been very slow for me lately. It took 3 weeks for support to finally email me and suggest that I upgrade to the lastest version to fix 2 issues I was having. One was with Vipre enterprise updates and the other was with Vipre Email security for Exchange. On Fri, Apr 16, 2010 at 10:22 AM, John Aldrich <[email protected]<mailto:[email protected]>> wrote: You can manually move something suspicious to quarantine, or you can go to the Vipre website and submit a suspected piece of malware for review. [John-Aldrich][Tile-Tools] From: Joseph L. Casale [mailto:[email protected]<mailto:[email protected]>] Sent: Friday, April 16, 2010 10:59 AM To: NT System Admin Issues Subject: RE: Viper Email Security and missed virus It's getting *missed*, not quarantined, plus I think that's for the desktop product only... From: John Aldrich [mailto:[email protected]<mailto:[email protected]>] Sent: Friday, April 16, 2010 8:56 AM To: NT System Admin Issues Subject: RE: Viper Email Security and missed virus There's an option in the quarantine when you right-click to send for analysis. [John-Aldrich][Tile-Tools] From: Joseph L. Casale [mailto:[email protected]<mailto:[email protected]>] Sent: Friday, April 16, 2010 10:54 AM To: NT System Admin Issues Subject: Viper Email Security and missed virus Twice now I sent support an email asking what to do with missed viruses and never received a response. Do they not take samples or investigate misses? It's not a new virus... jlc ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~
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