I agree with all the others. Nuke and pave. You should be able to come by a Dell XP disk pretty easily.
And who knows about Act? It's kind of a mess these days. (OK, I haven't had to support it in over 4 years, so I don't really have current information about it.) -----Original Message----- From: Carl Houseman [mailto:[email protected]] Sent: Saturday, May 15, 2010 11:49 AM To: NT System Admin Issues Subject: RE: Wierd logoff / restart issue Have you checked for system restore points that pre-date the malware infection? Also, any XP Pro OEM install disk from another Dell will work just fine to restore this machine, although catching up all the drivers will be a little hassle after that. Carl -----Original Message----- From: John Aldrich [mailto:[email protected]] Sent: Friday, May 14, 2010 11:15 PM To: NT System Admin Issues Subject: Wierd logoff / restart issue Got a laptop running XP Pro. It's had some malware on it that has been particularlly difficult to find. The only way I found it was to reboot into safe mode, command-prompt only and run a scan on it. The malware was My Web Search and one other (sorry, I don't recall.) The laptop has one small issue left, but I'm not sure if it's caused by malware or is the after-effects of the malware. It doesn't want to shut down, ever. It sits there saying "logging off" until you push and hold the power button. I really don't want to have to rebuild this laptop, as I don't have a restore disk for it.... -- Thanks, John Aldrich Blueridge Industries IT Manager ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~ ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~
