Thanks to all... May never know the reason, but this morning (in the agent's absence) I reset the password yet again. This time I got on (as her) with no issues at all...
Too bad she'll need her supervisor to tell her the new password (and how to change it again). Other than that, it is fixed. Again, thanks to all! -- Richard D. McClary Systems Administrator, Information Technology Group ASPCA® 1717 S. Philo Rd, Ste 36 Urbana, IL 61802 [email protected] P: 217-337-9761 C: 217-417-1182 F: 217-337-9761 www.aspca.org The information contained in this e-mail, and any attachments hereto, is from The American Society for the Prevention of Cruelty to Animals® (ASPCA ®) and is intended only for use by the addressee(s) named herein and may contain legally privileged and/or confidential information. If you are not the intended recipient of this e-mail, you are hereby notified that any dissemination, distribution, copying or use of the contents of this e-mail, and any attachments hereto, is strictly prohibited. If you have received this e-mail in error, please immediately notify me by reply email and permanently delete the original and any copy of this e-mail and any printout thereof. "Bob Hartung" <[email protected]> wrote on 06/01/2010 08:19:19 AM: > Richard, you said "She was unable to log into any workstations on > our network." This would rule out any local issues on her workstation. > > You did not mention if you had tried to log on as her. I've seen > situations with users who only have to enter the password when > logging in because no one else ever logs on to their PC. Over time > the forget their login name and enter a wrong one when trying to log > in. Alternatively, if someone logged into her PC as a local admin > before her next login, she may not even know that she needs to > change from a local to domain login. > > Try logging in as her yourself to eliminate user error. > > ---------------------- > > Bob Hartung > Wisco Industries, Inc. > 736 Janesville St. > Oregon, WI 53575 > Tel: (608) 835-3106 x215 > Fax: (608) 835-7399 > e-mail: bhartung(at)wiscoind.com > From: James Rankin [mailto:[email protected]] > To: NT System Admin Issues [mailto:[email protected]] > Sent: Tue, 01 Jun 2010 08:01:31 -0500 > Subject: Re: AD account - weird problem > > Keyboard got a stuck key? That happens a lot here.... > On 1 June 2010 13:53, <[email protected]> wrote: > > Greetings! > > I got an emergency call MON regarding one of my users (a poison > center agent). She was unable to log into any of the workstations > in our network. Other agents were able to log into her primary > workstation. She was getting the "usual error" that the password > was incorrect (and to check the CapsLock key). > > I used ADUC from my workstation to reset her password. Still no access... > > I tried ADUC from two different domain controllers, and tried > setting different passwords. Still no access... > > I also checked her account properties. The "login hours" were set > to full access, 168 hours per week. The account is not locked. > > Domain is Windows 2003 "Native" (not R2). Workstations are all WinXP Pro SP3. > > Before I bring out the big artillery (delete her account, re-create > it, and then re-assign permissions to all her files, shares, etc), > what else to check? > > Thanks... > -- > Richard D. McClary > Systems Administrator, Information Technology Group > ASPCA® > 1717 S. Philo Rd, Ste 36 > Urbana, IL 61802 > > [email protected] > > P: 217-337-9761 > C: 217-417-1182 > F: 217-337-9761 > www.aspca.org > > The information contained in this e-mail, and any attachments > hereto, is from The American Society for the Prevention of Cruelty to Animals® > (ASPCA®) and is intended only for use by the addressee(s) named > herein and may contain legally privileged and/or confidential > information. If you are not the intended recipient of this e-mail, > you are hereby notified that any dissemination, distribution, > copying or use of the contents of this e-mail, and any attachments > hereto, is strictly prohibited. If you have received this e-mail in > error, please immediately notify me by reply email and permanently > delete the original and any copy of this e-mail and any printout thereof. > > > > > > > -- > "On two occasions...I have been asked, 'Pray, Mr Babbage, if you put > into the machine wrong figures, will the right answers come out?' I > am not able rightly to apprehend the kind of confusion of ideas that > could provoke such a question." > > > > ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~
