It's not what you Google, it's how you Google it. Even when interviewing now I tend to try and look for people who can work problems out rather than people who can simply rhyme off lists of stuff - and I'm always keen on people who check the obvious things first. (Think "how would you troubleshoot a GPO that's failing to apply" rather than "name the FSMO roles".) There's an art to troubleshooting technical issues that's sometimes hard to define. It's probably the old "clean minds and scruffy minds" thing. Scruffy minds move in unexpected directions and try things that wouldn't necessarily make sense. I can remember fixing some random server hang just by stopping a service I didn't like the look of. It's only afterwards that we realised that particular app was opening loads of ports and generally monopolising the system. I didn't really know what I was looking for, until I found it.
On 23 September 2010 00:31, Jonathan Link <[email protected]> wrote: > Sometimes I wonder if I'm just a good googler... Seems like 90% of my > issues have been tackled (and documented!) by someone else. > > > > On Wed, Sep 22, 2010 at 7:17 PM, David Lum <[email protected]> wrote: > >> The place with the ad you mean? I don't remember, but here's one in NY >> that is not completely different: >> http://www.linkedin.com/jobs?viewJob=&jobId=1007553 >> >> I do think I am generaly kick-ass, just don't call me an expert at >> anything. My specialty is the near-vertical leanning curve that is needed on >> an occcasional basis. I get stuff like this almost every month: >> Q. "Hey Dave, is this possible?" >> -or- >> "Hey this infrastructure piece is down and the guy who usually manages it >> is out and there's no documentation, can you make it work?" >> >> In both cases: >> A. "No clue..I mean in theory it is somehow possible" <run off> <back in >> 45 minutes> "yeah we can do it, here's a script/tool/some other clever >> capability". >> >> The answer of course sometimes comes from this list, or Exchange list, or >> Michael B. Smith. >> >> Ok I'm not kick ass at all, but I know how to contact a LOT of guys who >> are... >> >> Dave "my expertise is knowing experts and how to contact them" Lum >> ------------------------------ >> *From:* Steven M. Caesare [[email protected]] >> *Sent:* Wednesday, September 22, 2010 1:46 PM >> *To:* NT System Admin Issues >> *Subject:* RE: It appears that the Symantec Virus has affected PGP >> already >> >> Hehe.. type of org? >> >> >> >> -sc >> >> >> >> *From:* David Lum [mailto:[email protected]] >> *Sent:* Wednesday, September 22, 2010 2:26 PM >> *To:* NT System Admin Issues >> *Subject:* RE: It appears that the Symantec Virus has affected PGP >> already >> >> >> >> That reminds me, I was looking at job openings and once place had the job >> description on their website “looking for someone who is kick ass at finding >> technical solutions…”. Being an informalish kind of guy, I was tempted to >> apply just based on that kind of verbiage. >> >> >> >> Still like %dayjob% enough to not apply though… >> >> >> >> Dave >> >> >> >> *From:* Steven M. Caesare [mailto:[email protected]] >> *Sent:* Wednesday, September 22, 2010 10:16 AM >> *To:* NT System Admin Issues >> *Subject:* RE: It appears that the Symantec Virus has affected PGP >> already >> >> >> >> I’m using that on my next technical evaluation summary. >> >> >> >> -sc >> >> >> >> *From:* David Lum [mailto:[email protected]] >> *Sent:* Wednesday, September 22, 2010 12:39 PM >> *To:* NT System Admin Issues >> *Subject:* RE: It appears that the Symantec Virus has affected PGP >> already >> >> >> >> The product itself is the bombdiggity, I am hoping beyond hope this slow >> support is an anomaly. >> >> >> >> *From:* Steven M. Caesare [mailto:[email protected]] >> *Sent:* Wednesday, September 22, 2010 8:45 AM >> *To:* NT System Admin Issues >> *Subject:* RE: It appears that the Symantec Virus has affected PGP >> already >> >> >> >> Of course. It’s because we had planned on using it… >> >> >> >> -sc >> >> >> >> *From:* David Lum [mailto:[email protected]] >> *Sent:* Wednesday, September 22, 2010 10:50 AM >> *To:* NT System Admin Issues >> *Subject:* It appears that the Symantec Virus has affected PGP already >> >> >> >> We demoed PGP full disk encryption very early this year and in April >> ponied up for the licenses. Up to that point PGP support was fine – not >> spectacular, but good enough and quite consistent. >> >> >> >> Full rollout (260 systems) started last week, and I’ve had very little >> success with the responses from tech support requests this month. >> >> *David Lum** **// *SYSTEMS ENGINEER >> NORTHWEST EVALUATION ASSOCIATION >> (Desk) 971.222.1025 *// *(Cell) 503.267.9764 >> >> >> >> ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ >> ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~ >> >> --- >> To manage subscriptions click here: >> http://lyris.sunbelt-software.com/read/my_forums/ >> or send an email to [email protected] >> with the body: unsubscribe ntsysadmin >> >> ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ >> ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~ >> >> --- >> To manage subscriptions click here: >> http://lyris.sunbelt-software.com/read/my_forums/ >> or send an email to [email protected] >> with the body: unsubscribe ntsysadmin >> >> ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ >> ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~ >> >> --- >> To manage subscriptions click here: >> http://lyris.sunbelt-software.com/read/my_forums/ >> or send an email to [email protected] >> with the body: unsubscribe ntsysadmin >> >> ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ >> ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~ >> >> --- >> To manage subscriptions click here: >> http://lyris.sunbelt-software.com/read/my_forums/ >> or send an email to [email protected] >> with the body: unsubscribe ntsysadmin >> >> ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ >> ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~ >> >> --- >> To manage subscriptions click here: >> http://lyris.sunbelt-software.com/read/my_forums/ >> or send an email to [email protected] >> with the body: unsubscribe ntsysadmin >> >> ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ >> ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~ >> >> --- >> To manage subscriptions click here: >> http://lyris.sunbelt-software.com/read/my_forums/ >> or send an email to [email protected] >> with the body: unsubscribe ntsysadmin >> >> ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ >> ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~ >> >> --- >> To manage subscriptions click here: >> http://lyris.sunbelt-software.com/read/my_forums/ >> or send an email to [email protected] >> with the body: unsubscribe ntsysadmin >> > > ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ > ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~ > > --- > To manage subscriptions click here: > http://lyris.sunbelt-software.com/read/my_forums/ > or send an email to [email protected] > with the body: unsubscribe ntsysadmin > -- "On two occasions...I have been asked, 'Pray, Mr Babbage, if you put into the machine wrong figures, will the right answers come out?' I am not able rightly to apprehend the kind of confusion of ideas that could provoke such a question." ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~ --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to [email protected] with the body: unsubscribe ntsysadmin
